Sorry! Another query on the Coventry Building Society!

ahoneybun

On your suggestion I did call and there is no reason why his pension should not be included. She has also suggested to speaking to a manager as the mistakes being made are not acceptable. So thanks for your advice I feel more reassured

ACG

Good to hear. Let us know how you get on.

I did meet some "key account manager" type person at the beginning of the year she was basically saying Coventry b/s is small enough for everyone to know everyone so it shouldnt be a complete pain in the proverbial to sort it out if as it seems it is a mistake.

ahoneybun

Thank you for your help today - We have got the 'full' mortgage offer!

michaels

Thanks for keeping us updated. Such a shame they are not able to even follow their own policies...

ValHaller

michaels wrote: »

Thanks for keeping us updated. Such a shame they are not able to even follow their own policies...

I would not be quite so hard on them.

They made a mistake. When it was queried, they looked into it ad put it right without protracted correspondence.

Too much pressure over mistakes tends to make organisations defensive - they become entrenched defending their mistakes and it becomes very hard or impossible to get them put right.