Arnold Clark - one to avoid

Cowgirl13

Check the sales of goods act as you have a right for the car to be:
be of satisfactory quality (taking into account its age and mileage)
meet any description given to you when you were buying it ( whether in the advert or in discussions prior to sale)
be fit for the purpose (for example, to get you from A to B safely).

Contact Trading Standards and Citizens Advice.

No trepass laws in Scotland but if you went to the dealership and refused to leave chances are the police would be called and you could be charged with Breach of the Peace. Don't give them the satisfaction!
I have bought two cars from Arnold Clark and got very good deal on both cars and good service from them. However I then went to another Arnold Clark to get services done and they tried to get me to agree to for them to do "investigations" into my car as there was a "knocking noise" . They stated what they thought it was but they couldn't be sure. Thankfully a friend pointed out that what ever it was they has suggested ( I can't remember now) would have been covered in MOT and car shouldn't have passed if there was an issue. When I stated this to them they refused to comment!

gingerdad

I bought a car from them in Leyland 8 years ago and never again. Missing keys wrong paperwork promised things not done shady apr comparison.

There used by a website arnoldckarksucks which was enlightening.

gilbert_and_sullivan

Car supermarkets can be useful, you can buy cars there cheaper than from reputable dealerships who value customer aftercare.

If the car doesn't go wrong you are quids in, if it does go wrong then your cheap gamble lost this time.

I can't abide car supermarket type operations, the corporate sales pitch is enough to make me vomit.
Once they have your signature and deposit you are of no further interest until you are ready to sign up for another deal when they are all smiles and sales talk again.

Don't be surprised when you get bitten if you swim with sharks.

worried_jim

gingerdad wrote: »

I bought a car from them in Leyland 8 years ago and never again. Missing keys wrong paperwork promised things not done shady apr comparison.

There used by a website arnoldckarksucks which was enlightening.

http://arnoldclark.150m.com/html/mail74.htm

DaveF327

albionrovers wrote: »

Come on people. AC are for the lowest-common denominator in the UK. The fact that you have interenet and are even aware of this forum should mean don't touch them with a barge pole?

I thought that was carcraft?

anotherbaldrick

DaveF327 wrote: »

I thought that was carcraft?

But they get most of their stock through webuyanycarp.com

Mosh

worried_jim wrote: »

http://arnoldclark.150m.com/html/mail74.htm

Doesn't seem like a lot until you realise you can change the "74" on the end to 1, 2, 3.... each page with more emails telling you what a shoddy retailer they are.

Mosh

So Arnold Clark have agreed to provide us with a 7-seater vehicle - and cover the insurance cost - while they fix the problems with the car they sold us recently.

This is nice, but it still raises two issues:

1) Why was the car in such poor condition when it was sold to us? It either shows that their servicing/workshop crew can't do their job properly, or it shows that the dealership doesn't care what state a car's in when a customer gets it

2) Why did I have to raise a complaint via their CEO to get a lease vehicle of a suitable size for it be of any use for us, and without paying insurance for it. Especially when the reason we need it is to rectify faults that shouldn't have been passed on to us in the first place?

Still passing all our other issues on to Trading Standards / OFT. Especially the liar at their Dumbarton branch who mis-sold my wife a Ford, then offered to buy it back at £2000 below the price she paid for it 15 hours later when we realised it wasn't suitable.

OddballJamie

Mosh wrote: »

So Arnold Clark have agreed to provide us with a 7-seater vehicle - and cover the insurance cost - while they fix the problems with the car they sold us recently.

This is nice, but it still raises two issues:

1) Why was the car in such poor condition when it was sold to us? It either shows that their servicing/workshop crew can't do their job properly, or it shows that the dealership doesn't care what state a car's in when a customer gets it

2) Why did I have to raise a complaint via their CEO to get a lease vehicle of a suitable size for it be of any use for us, and without paying insurance for it. Especially when the reason we need it is to rectify faults that shouldn't have been passed on to us in the first place?

Still passing all our other issues on to Trading Standards / OFT. Especially the liar at their Dumbarton branch who mis-sold my wife a Ford, then offered to buy it back at £2000 below the price she paid for it 15 hours later when we realised it wasn't suitable.

1) Profit, less work they do more money they make.

2) Profit, smaller cars cost less the rent. If they can get away with loaning you a tiny cheap car they will.

Why are people surprised most car supermarkets only care about the bottom line.

OddballJamie

Mosh wrote: »

Still passing all our other issues on to Trading Standards / OFT. Especially the liar at their Dumbarton branch who mis-sold my wife a Ford, then offered to buy it back at £2000 below the price she paid for it 15 hours later when we realised it wasn't suitable.

This interests me, what was the story behind the mis-selling? Apologies if you've already mentioned it earlier.