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what next - lloyds?
bonjen3
Posts: 66 Forumite
I sent Lloyds credit card a letter on 21/5 asking for copy of original loan agreement , details of insurance added etc I opened the account in 2004,I have the a/c number but am not 100% sure when I closed it.
I got a reply back today saying " Thanks for the request for information on the above numbered account. At the moment we are not able to provide a copy of the original signed agreement. However if you require any further information please do not hesitate to contact us"
So , what should I do now? just fill in the ombusman form and send it in?
I got a reply back today saying " Thanks for the request for information on the above numbered account. At the moment we are not able to provide a copy of the original signed agreement. However if you require any further information please do not hesitate to contact us"
So , what should I do now? just fill in the ombusman form and send it in?
0
Comments
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You cannot request agreements for closed accounts, but you don't need the agreement in order to complain.I sent Lloyds credit card a letter on 21/5 asking for copy of original loan agreement
What you need are the account numbers and valid mis-selling complaint reasons. Did you have PPI on this account?0 -
You don't need the agreement to make a complaint if you have the account number.Non me fac calcitrare tuum culi0
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Yes, we did have PPI on it, my husband took the card to consolidate his debts, , we could possibly claim under the pre existing medical condition and having a good redundancy package.
I thought the reason to write for the original agreement was to find out for sure whether you bought it online / via leaflet etc?0 -
So, should I just go ahead and fill the ombusman form in then?0
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sometimes it won't help you anyway, because they could have sod it by phone at later date.
yep, fill in the form....Non me fac calcitrare tuum culi0 -
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Hi u should approach lloyds themselves. I did this with no statements or knowledge that i had it. I got the ppi address for lloyds on this website. I wasnt aware i had it and gave as much info i could regarding a loan and credit card and explained y i believe i was missold it. They have 8 weeks to investigate and get back to u. Then for any reason u r unhappy with the desision they have made take it to the ombudsman x0
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