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McVities Customer Service

powie69 Posts: 297 Forumite

20 April 2005 at 7:07PM in Praise, vent & warnings

I thought I had to say how helpful McVities customer services have been. Two months ago I bought some McVities White Choc Chip & Raspberry Cookies, only to find a small piece of metal in one. I was more in shock because my 18mth old son had nearly eaten this particular one.
I made contact with McVities and aranged to send the metal and cookies back. A couple of weeks later I received a detailed letter of what they thought had caused the problem and a £20 postal order for my inconvience.
I also made sure I rang up to thank the lady I spoke to personally, as a thankyou can go a long way.

A woman is like a tea bag. You never know how strong she is until she gets into hot water.:D

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McVities Customer Service

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