We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Equifax email address?

Hi there, could anyone help me with an email address for Equifax please?
I cancelled my free trial but was still charged for the following month. I checked the Ts&Cs and I did cancel over 24h before it was due for renewal.

I want to contact them about it but you have to sign up for My Questions. I did this, but my browsers won't let me select a category, which is needed to submit a question.

I'd rather just email them!
Thanks,
Rosie

Comments

  • Maestro.
    Maestro. Posts: 1,518 Forumite
    Ring them tomorrow before 8pm: 0844 335 0550

    It's far less hassle to do that than to bother emailing. They aren't too pushy so you should have it sorted in a few minutes... and possibly some cash refunded as well.
    Oh, you wee bazza!
  • RosiPossum
    RosiPossum Posts: 519 Forumite
    Thanks, I'm loathe to call 0844 though and all of the ones I tried from Say No To 0870 didn't exist. Any updated ones?
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    RosiPossum wrote: »
    Thanks, I'm loathe to call 0844 though and all of the ones I tried from Say No To 0870 didn't exist. Any updated ones?

    In your case I would have thought you would have made an exception and phoned the number given!
  • RosiPossum
    RosiPossum Posts: 519 Forumite
    I will do if there isn't a free way to contact them :) I had to call the 0844 to cancel. It's not expensive (was 75p) but still would rather not have to spend money to fix it.
    Thanks :)
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.5K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455.1K Spending & Discounts
  • 246.6K Work, Benefits & Business
  • 603K Mortgages, Homes & Bills
  • 178.1K Life & Family
  • 260.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.