Asking for a refund after the order is not fulfilled?

fantasyvn

Could you pls help me?

I have ordered an item from a website and paid by my credit card.

After more than one week, I contacted them and they said the item is out of stock. They asked me if I want something else, but I only want a refund.

How should it be done so that the refund will be quick? Can I be protected in this case?

Thank you for your kind advice.

arcon5

"No thank you, can you cancel the order instead please"

Lets not make this in to something it's not now

bod1467

And they technically have up to 30 days to get the refund to you.