Ikea

trojacques

Hi, We bought some time ago but certainly over a year, and paid cash, a chair (Jennylund) . Recently, one of the legs gave way and split right on the middle. I glued it but I feel this would not do much to it. We went to IKEA and asked for a spare leg. No luck. We were told that without receipt there was nothing which could be done. Am I right to think that if this chair is not usable we still have rights since it is faulty. never mind the receipt...

Thank you for your comments

InsideInsurance

The onus is on you to prove that it was inherently faulty and that you haven't had a "reasonable life" from it (with a max of 6 years)

The problem is that without any receipt or bank statement or anything else to prove how long you've had it then judging the reasonable life aspect will be difficult as you cannot in any way support how long you've had it.

Do you happen to know or can you find out when this particular model/ variant was introduced which at least would give an upper end to how long you could possibly have owned it for.

trojacques

Thank you, I know that by the number on the label they would find out how long this was sold as we cannot remember when this was purchased. I would say a couple of years.

McKneff

Might be cheaper just to buy 4 new legs lol

bris

You could have found on the tip for all they know, proof of purchase is required if they say it is, nothing you can do about that.

wealdroam

Trojacques, you have no statutory right to any remedy without some sort of proof of purchase.

Sorry.

Even if you had proof of purchase, you may well have to prove that the fault was inherent, i.e. not due to misuse, wear and tear, etc.

visidigi

Putting glue on it could also be grounds for refusing a refund/replacement/repair.