Returned goods not as described

Taiko

Hoping someone can assist me in resolving this.

I recently went to a computer store, and purchased a new graphics card for my computer. Having asked the sales staff in store, and explained what sort of computer I had and details about the motherboard, as well as showing them a picture of the motherboard, I was advised that a specific graphics card should work.

Unfortunately, on installing the card it wouldn't allow my computer to boot. I'd done an upgrade to a power supply at the same time, and this is working as it should. The power supply was purchased at their recommendation to also be able to power the card.

I've returned the graphics card to the store today due to it not working, to be told that they will need to test it. I'm happy for them to do so, but they also mentioned that they could only refund it with a deduction as there was a mark where it had been screwed into my computer. Their words were "we advise customers not to screw them in until tested", but this was never mentioned to me by the sales staff.

Given that I asked the question of "Will it work?" and showed all the technical details of my computer, should it be a case of a full refund regardless of the outcome? Ideally I'd just like them to check the card and, if faulty, replace it. But I'd be happy to an alternative that would definitly work.

bris

Most graphics cards should work in most motherboards so post up the model numbers to check to see if they are compatable.

If they are compatable and the card is not faulty you might have to look for another problem, there can be numerous reasons it doesn't boot.

bris

Ps if it is faulty they can not make deductions for installing it, that is just a silly thing to tell you.

Taiko

Motherboard is a Fujitsu D2990A-1, and the card was an MSI Gtx 660ti 2GB DDR5

neilmcl

How is not "as described"? At the moment all you know is that it doesn't work, which may well be because of a fault rather than it being not the right card for your computer. Allow them to test it first and go from there, however they should not be making deductions just because you've installed it.

bris

They are compatable, both fairly modern piecies that should not cause any problems together.

You should hope it is a faulty card.

If it's not faulty check the bios setting to make sure it's not set up to run on the on board graphics instead, check all you bios settings.

Taiko

Thanks for that, shall wait for the test results back.

The reason I mentioned about "not as described" is that, having asked the question and shown an image of the motherboard (forgot to write down model at the time), I was told it should just be a case of plug it in and go.

With the above information, it's hopefully going to swing towards a faulty card and just a straight replacement. OP was because I was starting to believe there may have been a compatibility issue which, having asked questions beforehand, would've meant in my view that their description wasn't accurate.