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Estate agent lying & saying viewings unavailable...why?!
GirlWonder
Posts: 29 Forumite
Hi all,
Has anyone else come across this? We are absolutely mystified and left unable to trust the agent... But needing to rent in the area and so few available to rent!
I'll number what insane efforts we've gone to to attempt to rent this house!
1. I emailed. A week later it was still not answered.
2. I rang. Call unanswered and message unreturned.
3. I rang another day. Polite girl said that viewings could only be done during office hours Monday to Friday. 9am-5pm.
4. I couldn't believe it. Partner rang again. Once again they stated n viewings were available. We stated that we had not come across this before, we they certain? In that case we could not do business.
5. We got owners details from land registry. Wrote a polite letter apologising for the direct contact and explaining that the agent could not offer a viewing unless we took time off work. We asked if the had a second agent we could approach and hoped they found this feedback useful as they are paying this agent to act for them.
6. The owner contacted the agent after reading our letter and we received an email from agent (finally) stating that they did do weekend viewings and could arrange one for Saturday.
7. When we rang to arrange a viewing for Saturday they once again stated they didn't do weekend viewings... Until we read their email back to them where they'd told us (and the property owner) that they did!!!!!
Seriously, has anyone come across this? What's in it for the agent to behave in this way? They're not the only agent to be abysmal in Chester... We've never come across estate agents who make it so hard to spend money before!!! We were actually looking to buy but after calling eight agents last week I was unable to make a single viewing (agents don't ever do the viewings, the vendors do them all in Chester... And owners were all away or busy!!!) agents didnt even have keys for if owners are away. disgraceful.
So while we plod on trying to buy we need to rent...and that's proving just as awful.
I've lived in three counties and never come across a lack of effort across the board before.
Has anyone else come across this? We are absolutely mystified and left unable to trust the agent... But needing to rent in the area and so few available to rent!
I'll number what insane efforts we've gone to to attempt to rent this house!
1. I emailed. A week later it was still not answered.
2. I rang. Call unanswered and message unreturned.
3. I rang another day. Polite girl said that viewings could only be done during office hours Monday to Friday. 9am-5pm.
4. I couldn't believe it. Partner rang again. Once again they stated n viewings were available. We stated that we had not come across this before, we they certain? In that case we could not do business.
5. We got owners details from land registry. Wrote a polite letter apologising for the direct contact and explaining that the agent could not offer a viewing unless we took time off work. We asked if the had a second agent we could approach and hoped they found this feedback useful as they are paying this agent to act for them.
6. The owner contacted the agent after reading our letter and we received an email from agent (finally) stating that they did do weekend viewings and could arrange one for Saturday.
7. When we rang to arrange a viewing for Saturday they once again stated they didn't do weekend viewings... Until we read their email back to them where they'd told us (and the property owner) that they did!!!!!
Seriously, has anyone come across this? What's in it for the agent to behave in this way? They're not the only agent to be abysmal in Chester... We've never come across estate agents who make it so hard to spend money before!!! We were actually looking to buy but after calling eight agents last week I was unable to make a single viewing (agents don't ever do the viewings, the vendors do them all in Chester... And owners were all away or busy!!!) agents didnt even have keys for if owners are away. disgraceful.
So while we plod on trying to buy we need to rent...and that's proving just as awful.
I've lived in three counties and never come across a lack of effort across the board before. 0
Comments
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Duplicate thread - all action on the other one https://forums.moneysavingexpert.com/discussion/4657499You might as well ask the Wizard of Oz to give you a big number as pay a Credit Referencing Agency for a so-called 'credit-score'0
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