Conned by Crocs Work Wear Shoes

donners

Back in October of 2012 I bought 2 pairs of shoes for my work costing me around £144. I still have not received these shoes from this company despite me contacting them scores of times.

Every conversation with them is a lie. I cannot escalate the problem to either a manager or owner and I have missed my deadline by VISA in them sourcing the refund.

Any good ideas on how I can get my money back?
Any decent letters that I can send?

What options do I have? I seem to be out of them!!:mad::mad::mad:

http://www.crocsworkwearshoes.com/Crocs-Shoes/Contact_Us.html

arcon5

Unless you paid by credit card there isn't really many options left.

You may need to now send a Letter Before Action giving them 14 days to refund you before you issue court proceedings.

Then go to moneyclaim.gov.uk and actually initiate a claim in the county court.

wealdroam

Even a credit card section 75 claim may not be appropriate.

If you paid £144 for two pairs of shoes, can we assume that neither pair cost over £100?

Section 75 is only applicable to single purchase over £100.

Read more about Section 75 refunds in MSE's article...

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

donners

arcon5 wrote: »

Unless you paid by credit card there isn't really many options left.

You may need to now send a Letter Before Action giving them 14 days to refund you before you issue court proceedings.

Then go to moneyclaim.gov.uk and actually initiate a claim in the county court.

Where can I get a Letter Before Action notice?

The shoes were £77 each, so yes although the total amount paid was above the £100 the individual items were not.

wealdroam

donners wrote: »

Where can I get a Letter Before Action notice?

https://www.google.co.uk/search?q=Letter+Before+Action&rlz=1C1SVEC_enGB461GB532&oq=Letter+Before+Action&aqs=chrome.0.57j0l3j62l2.2523j0&sourceid=chrome&ie=UTF-8

donners

So I can send a Letter Before Action notice to give them a scare? Or do I need to involved others before I send it?

paddyrg

It's not really about scaring, more a statement of intent. You can send your own, be prepared to follow it up through the courts though, it's inexpensive.

OlliesDad

donners wrote: »

The shoes were £77 each, so yes although the total amount paid was above the £100 the individual items were not.

Being picky, but do you mean £72 or was the total £154?