Getting money owed from Scottish Power

swampyrexer

Hi

It is taking me months to get back money owed from scottish power after my final bill was estimated ( I have moved to Co op energy). Twice they say they have sent out a cheque and twice I have not received it. Then I almost forgot about it. It was not a small amount, £93. Why they have to send you out a cheque and not pay it back into your bank account I don't know?

Unless of course the system is designed to make it difficult to get your money back!

A bad system of repayment works massively in their favour. I am quite organised with my finances and even I nearly forgot to about the money they owed me, after I thought I had sorted it out with them. There are many people who would let it slip and that would
mean an awful lot of income for them.

Anybody else experienced this? Could this be money making scam? Or is it a genuine mistake? I'd be interested to know if this is happening a lot.

Wywth

swampyrexer wrote: »

Hi

It is taking me months to get back money owed from scottish power after my final bill was estimated ( I have moved to Co op energy). Twice they say they have sent out a cheque and twice I have not received it. Then I almost forgot about it. It was not a small amount, £93. Why they have to send you out a cheque and not pay it back into your bank account I don't know?

Unless of course the system is designed to make it difficult to get your money back!

A bad system of repayment works massively in their favour. I am quite organised with my finances and even I nearly forgot to about the money they owed me, after I thought I had sorted it out with them. There are many people who would let it slip and that would
mean an awful lot of income for them.

Anybody else experienced this? Could this be money making scam? Or is it a genuine mistake? I'd be interested to know if this is happening a lot.

Why was your final bill estimated?

So you've not had letters (containing cheques) delivered at least twice? :eek:
I suggest you report this matter to the Royal Mail, and possibly the police.
Whilst most posties are entirely honest, it's an unfortunate matter of fact that with any business employing so many people there are bound to be the odd bad apple working there

http://www.dailymail.co.uk/news/article-564043/One-postal-worker-day-caught-stealing-mail.html

They can't catch them unless they are made aware of the issue.

dogshome

Promises made over the phone by Customer Service Desk staff, are often not kept

WRITE, heading the letter Complaint - Doing this gets your problem onto the desks of staff dedicated to problems such as yours, and if they don't resolve it in 56 days it's off to the Ombudsman you go.

nsdlil

Dear Swampyexer ,
In January 2011 I switched dual fuel from Scottish Power to EDF and received four (4) separate cheques from Scottish Power for the credit balances which I held with them , but it was only by insisting on FINAL bills that the full credits were paid . Initially they sent rueful 'sorry you're leaving notes' with gas and electric credit cheques , but without the FINAL word appearing , however additional FINAL cheques then later accompanied the FINAL bills . I've been advised that they feel such 'gaming' is 'disgraceful' , but maybe your experience indicates that that may not be the case . My experience with the utility companies is that almost invariably initial estimates and errors are suspiciously to the customer's disadvantage ,

Mylo_The_Moggy

swampyrexer wrote: »

Hi

It is taking me months to get back money owed from scottish power after my final bill was estimated ( I have moved to Co op energy). Twice they say they have sent out a cheque and twice I have not received it. Then I almost forgot about it. It was not a small amount, £93. Why they have to send you out a cheque and not pay it back into your bank account I don't know?

Unless of course the system is designed to make it difficult to get your money back!

A bad system of repayment works massively in their favour. I am quite organised with my finances and even I nearly forgot to about the money they owed me, after I thought I had sorted it out with them. There are many people who would let it slip and that would
mean an awful lot of income for them.

Anybody else experienced this? Could this be money making scam? Or is it a genuine mistake? I'd be interested to know if this is happening a lot.

I had a similar problem with Npower. We moved in January & gave final meter readings on the old property.
On our final bills we were due a refund of nearly £400 on the gas. It took 3 months of fighting & endless telephone calls to get it back!
They said they'd transfer back into bank account within 10-14 working days. And guess what, it never happened.........

After a few more heated phone calls I eventually received a cheque with the full amount. I was so relieved that day when I finally got it in my hand.
They are quick to take your monthly DD's from you, but if they owe you any money, they dig their heels in. I had nothing but problems with Npower, and it sounds like a lot of other energy companies are just the same.

Hope you manage to get your money back. Keep fighting as it is YOUR money & you are entitled to it.

Scottish_Power

swampyrexer wrote: »

It is taking me months to get back money owed from scottish power after my final bill was estimated ( I have moved to Co op energy).

Hi really sorry to hear this. You should not have such a wait to get your credit back and you should have had the refund cheque in a timely manner. If the final bill is estimated, so long as the final reading is agreed with the new supplier, there should be no problems issuing the refund.

Please contact us at the e-mail address in our profile and we will investigate for you.

Thanks David

Wywth

Mylo_The_Moggy wrote: »

I had a similar problem with Npower. We moved in January & gave final meter readings on the old property.
On our final bills we were due a refund of nearly £400 on the gas. It took 3 months of fighting & endless telephone calls to get it back!
They said they'd transfer back into bank account within 10-14 working days. And guess what, it never happened.........

After a few more heated phone calls I eventually received a cheque with the full amount. I was so relieved that day when I finally got it in my hand.
They are quick to take your monthly DD's from you, but if they owe you any money, they dig their heels in. I had nothing but problems with Npower, and it sounds like a lot of other energy companies are just the same.

Hope you manage to get your money back. Keep fighting as it is YOUR money & you are entitled to it.

When we left nPower, they sent out a cheque the day they sent out the final bill. (it arrived within a day or two of the final bill)

As we disputed the final bill when we received it, they eventually agreed with our dispute, revised the final bill downwards, sent a revised final bill and issued another cheque for the balance (i.e. difference between new final bill and original final bill) the same day.
(It seems to take about a week for the bill to actually arrive from date of issue, and again the balance cheque arrived a day or two later than the bill)

It seems to me the cheque is automatically issued on production of a final bill with a balance due to the customer.