Cancelling Sky via their link doesn't count!!

[Deleted User]

Jazzyj wrote: »

That softens the blow knowing that overcharging me as a result of being awkward will cost them too and with a bit of luck more!!

You can only go to the Ombudsman if Sky fail to conclude any complaint you make to them to your satisfaction. As Pen1 says, leave your Direct Debit in place and complain that your cancellation notice period should have started from the date you cancelled online. If (and only then) Sky don't comply then you can go to the Ombudsman.
Sky will likely capitulate well before it goes to the Ombudsman.

Jazzyj_2

Yes sorry, thats what I intend to do

pen1

Jazzyj wrote: »

I still don't know if having gone through all the security checks and being passed to the cancellations dept after a lengthy time wasting conversation with the first chap if they have bothered to action my request as when speaking to the manager (3rd person) the line went dead!!

You can check this by looking at your bills in My Sky:
https://myaccount.sky.com/bill

You should find evidence that the change is reflected in a bill or that it is marked as a product change for the next bill.

Look for a reference to "Product Change.....Date (31 days notice ends) ..... removed (name of product(s))" or similar.

If the cancellation has been processed , then that's how it appears (normally immediately, I believe) on the billing record.

Jazzyj_2

Good Morning Pen1

I will look into that as you suggested BUT I have a feeling that it won't show it because guess what!!
I received another bog standard email yesterday evening informing me that they had tried contacting me blah blah!!!
Its actually really quite insulting that we as the consumers are treated in such a disgusting manner.
Bearing in mind I gave them my number in both the online cancellations (second sent as hadn't heard anything) and then responded which I was able to do on the first bog standard reply with my number in very large writing and as you now I phoned them on Sunday I think it is safe to say they haven't actioned it!!

I am thinking I may go online and see if I ask for something to their benefit if they will call a number I supply for the purpose. That would be evidence of ignoring anything to their disadvantage.