Primus Newcall- Help Please

the_matrix

Hi

We were with Primus Newcall. Primus gave our number to sky. So we had no phone and Internet for 5 weeks. We were close to the end of the contract. We said we only want a replacement number and not a new 12 month contract as we are going to TalkTalk.

We paid the last payment for our old contract and cancelled the direct debit. Now they keep on calling saying you are in 12 month contract and we want our money.

I had them on the phone again today. I told them to send me a letter of what they want and why

HELP :mad::mad::mad:

Cheers MSEs :beer:


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I emailed Primus to inform them in writing we had no contract. The mistake is on your part. I asked for a reply by post.

They emailed back with their usual "we will call you and talk about it".. Primus have NEVER kept their word. They say things to you that NEVER happen and they know this beforehand. Having dealt with several people at Primus it is always the same things. It is not an exaggeration to conclude that the management have trained their staff in this way.

They have not sent a letter as requested and instead called a few times saying we will talk about it. I told them to send a letter in the post.

Now they have started to call me on my mobile and home phone several times a day and hang up after 7 seconds. The don't say anything. They just wait for me to answer then hang up. It isn't a auto-call as I can hear a person breathing.

We have had several threatening letters saying pay up or else.

What is the best thing to do now? I was thinking to write to them. What is the address that the ombudsman would accept. They have a different address on the "contact us" part of their website. I know from other threads the ombudsman only accepts a case when we have written to a certain address.

Cheers

the_matrix

Got a call a few days ago. I setup the account with primus for my dad who is nearly 85 years old. I am listed as the one of the authorised contacts. Primus girl says don;t want to speak to you about it. Only want to speak to the old guy. Well known fact that old people are easy to coerce.

VERY underhand tactics by Primus.