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Claiming PPI - Is it better to write to the Companies or Ring them?
sharonavon
Posts: 3 Newbie
Sorry if this has been asked before, but is it better to ring the companies or send a letter? Want to start the ball rolling but want to know the best way of going about it.
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Comments
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If you have the details of the accounts/cards then write to them, it's always best to keep it in writing. Many of them have an on-line form you can also use (it's usually the same as the Ombudsman's one) which you can find on their websites. Whatever you chose the most important thing is having a valid reason for a mis-sale.0
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but is it better to ring the companies or send a letter?
no difference either way.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
sharonavon wrote: »Sorry if this has been asked before, but is it better to ring the companies or send a letter? Want to start the ball rolling but want to know the best way of going about it.
It may not make any difference to the outcome but I'd do what I feel the most comfortable with, if you are confident on the phone then phone them, if you are not very confident on the phone (not everyone is) and are better communicating by letter then do that instead, the reason being is because you want to be able to present your case the best you can to give yourself maximum chance:)0 -
Personally, for any complaint, I'd send a letter.
- You can structure your argument properly (start with explanation of problem, state issues with this, state what you want in return).
- You don't have an issue with saying something off the cuff which they misinterpret or is wrong.
- You will have proof of posting or can send it recorded so you know the complaint has been sent and received.
Email can work just as well if they accept emailed complaints. Often you'll get an instant acknowledgement if you do it that way.urs sinserly,
~~joosy jeezus~~0 -
I prefer a paper trail too.0
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Must say I personally prefer to write to them too, when you're on the phone there is mutual time pressure, they're bank call center staff are under pressure to deal with calls as fast as they can so they may miss important points customers are trying to make to them, when someone reads a letter in the bank they will probably be able to do so in a more relaxed environment which means they will have more time to digest what you are saying rather than trying to make a quick decision.0
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Ok, thanks for your replies. A paper trail it is then.0
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