Do shops have to sell after an incorrect quote?

bobwilson

Shops don't have to sell if their prices are incorrectly advertised, but what about custom quotes? If you for example receive a .PDF quote for goods or services, and at the bottom it says "this quote is valid for 30 days", can they change their minds and say there was a mistake and put the price up or do they have to follow through?

DevCoder

As offer(Seller)/acceptance(Buyer)/acceptance(Seller) hasn't happened then they can rectify any error.

bobwilson

krisdorey wrote: »

As offer(Seller)/acceptance(Buyer)/acceptance(Seller) hasn't happened then they can rectify any error.

surely the point at which the quoted invoice is sent to the buyer to pay, is the point at which the seller accepts, and if the buyer accepts all he has to do is agree to pay.

Otherwise there would be no point in sending an invoice stating "valid for 30 days" on it!

prowla

Invoices typically have E&OE on them.

mo786uk

I think when a trader gives to a quote it might be different to a shop - I would suggest that the sending of an invoice is an OFFER and the customer ACCEPTS.

But you could also argue the quote is an INVITATION and the customer then OFFERS the price which the trader ACCEPTS.

bobwilson

mo786uk wrote: »

I think when a trader gives to a quote it might be different to a shop - I would suggest that the sending of an invoice is an OFFER and the customer ACCEPTS.

But you could also argue the quote is an INVITATION and the customer then OFFERS the price which the trader ACCEPTS.

re-read the thread, this is about a shop sending out an invoice.

wealdroam

Re-read post #4.

agrinnall

bobwilson wrote: »

re-read the thread, this is about a shop sending out an invoice.

And also re-read your own posts #1 and #3. Are you talking about a quote or an invoice, two completely different things?

Dogger69

bobwilson wrote: »

re-read the thread, this is about a shop sending out an invoice.

Re-read your OP - you asked about a quote for goods or services - services are often provided by a tradesman.

mo786's scenarios apply whatever the setting, the quote may be an invitation to treat or an offer. If they are an offer, it may be possible for the seller/ service provider to withdraw their offer prior to acceptance.

It is impossible to give a definitive answer without specifics.

easy

Are we talking about a quotation or an invoice?

If someone (shop, trader, individual) gives you a quotation for goods or services, they are inviting you to pay that price. But a quotation isn't normally binding, and that price can be changed if they have made a mistake or forgotten something (or simply changed their mind).

In a shop transaction, you make the offer when you pay the money, and the offer is accepted when they hand you the goods.
If dealing with a service provider, you make the offer when you place the order (verbally if the trader accepts that, it doesn't have to be a signed order form, and he would be deemed to have accepted when he starts the job. (But E&OE can apply here).

If you have bought an item, paid, have the goods and an invoice, then the shop comes back and asks for more, they would b unlikely to make it stick.