Faulty Clothing

beewee

A top I bought just 2 weeks ago and have worn once is fraying at the seams. I've lost the receipt and paid by cash. Therefore I have no proof of purchase. Do I have any recourse at all?

wealdroam

You have no statutory right to a remedy without a proof of purchase.

What does the shop's policy have to say about returns?

beewee

Hello wealdroam. I haven't been to the shop yet. I just wanted to check first to see if there was anything remotely possible for me.

wealdroam

Well I suppose there is a remote possibility.

If you bought from a store that has a (say) 28 day no quibble refund policy, or something.

As you haven't told us the retailer, it is difficult to make any further suggestions.

beewee

It's New Look. I'll pop in on Monday and see what they have to say. Thanks for your replies.

unholyangel

If you can remember the date/time/transaction total (any transaction details really) ask them if they can locate their copy of the receipt.

You need proof of purchase - doesnt have to be a receipt though. So try and pay by card in future if possible and at least that way you've got a back up if necessary

pinkshoes

I had a top from Next that went out of shape when I washed it, so I took it back (no receipt, paid cash!). They just changed it for another one without quibbling!

Just see what they say!

mattyprice4004

They don't need to do anything, how do they know you haven't stolen it?