Goodwill gesture ? Advice please

Taffibabes

Hi after reading all info on your site my husband and I thought we would phone our bank Natwest to see if we have ever paid any ppi (we would never have chosen to as my husband is in the forces), we have had a number of loans with them over the last 20 yrs - anyway to our surprise Natwest ppi team confirmed over the phone that we had paid ppi on a 'consolidated loan chain' and advised us to write to them with our personal details and to request info on loans. Today we have had letters back off Natwest regarding 4 different loans and offering us goodwill gesture on each however they are relatively small amounts £92, £75, £55 and £15 they have given us the account numbers but no info on the loan amounts or how long we were paying - basically I need advice as to whether we should accept these goodwill gestures? Help please xx

amersall

I would imagine that they no longer hold the paperwork for these loans, hence the Goodwill, if you have any agreements for these loans you should send copies and ask that they look at these again, if you have no paperwork and nor does the bank, I am afraid you will have to accept the offer.
When did the last loan end?.

Taffibabes

I am afraid I no longer have any of the paperwork, the last loan probably finished 2006 which was when we moved abroad for a while. My husband just used to pop into the bank to arrange loans to pay off overdrafts buy cars etc i never remember seeing any paperwork also because we have moved around with the army so much we have lost a lot of it
They have supplied the loan agreement numbers though. X

RobertLamb61

a goodwill gesture normally means that they probably think they might owe more but it might not be worth your while trying to chase it. might be best just to cut and run on this one

dunstonh

RobertLamb61 wrote: »

a goodwill gesture normally means that they probably think they might owe more but it might not be worth your while trying to chase it. might be best just to cut and run on this one

In most cases, a goodwill gesture will mean they have not investigated the complaint and are auto paying out as it is cheaper than arguing the toss.

Goodwill offers can be withdrawn if you force an investigation or refer to the FOS.