B&Q staff calling me a drunk and Druggy

tombruton87

I am currently renovating a house with a friend, we where shopping round for quotes on a kitchen, I popped into the Lincoln B&Q just for some information, I spoke to a member of staff who I talked to for about 5 minutes. She suggest we start a trade account as this was the second house we where doing. There was no financial obligation on my part apart from making a purchase that day and I had already picked up some heavy duty bin-bags that where needed. So I though why not, I also booked an appointment to come in and go though a kitchen.

I was unaware at this stage that the person I am renovating houses with had been contacted by a lad we went to school with who is now a manager at Gainsborough B&Q, who said he would come round and price up kitchen, bathrooms, doors and boiler.

Once I was told this I cancelled the appointment at Lincoln B&Q, He cancaled by txt message on his appointment about half an hour before he was meant to be coming, at this point I though he was just wasting our time. Lincoln B and Q phoned up asking if id like to make another appointment as I had cancelled my previous one I said yes and made the appointment. The lad from Gainsborough B&Q phoned up the next day saying he would be round in the next hour, so I was like fine might as well get this quote and met him at the house to let him and his co worker in to measure the doors up.

After they had been round I phoned up B&Q Lincoln to cancel the appointment. It took 3 times to get though to a person, the first time they transferred me no one answered that extension. So I phoned a fourth time and asked the girl that answered to pass the message on that I was cancelling my appointment for the next day.

The next day I get a call saying they where expecting me at an appointment, I informed the lad of the situation I had on the phone the day before.

The lad from Gainsborough B&Q then phones us to say he cant do us a quote as we are on Lincoln's books and the manager their has pulled rank as he thinks he is stealing his customers.

The quote from the Lincoln store never appears, My business partner chases up the lad from Gainsborough as he has been our only point of contact with the company informing him we have not had this quote. He rings back saying Gainsborough is now going to do the quote. The Lincoln store said I didn't turn up to an appointment (the earlier one also not needed as Gainsborough had sent them all kitchen plans), and that when I went into the store I was drunk and drugged up and they where thinking of calling the police as I was driving.

What should I do considering this situation?

duchy

Give your business to Wickes ?

The drunk and drugged comment -and assuming you were neither-to whom was this remark made and how did they respond to it ?

tombruton87

the remark was made to my business partner, I was in the room unknown to the person on the other end of the phone. I just had a look of shock on my face the call was wrapped up pretty quickly. I was looking scruffy when I went in as had just spent the last 6 hours pulling up carpets, removing a kitchen and stripping wall paper. But not drunk and definitely not on drugs. I wanted advise on what my action should be from this point before I complain about this

MX5huggy

Go to Howdens and forget it.

tombruton87

we are most likly getting our kitchen from howdens