Warning - SOFASWORLD/WORLDSTORES - TERRIBLE PRODUCTS & SERVICE

nelsons_column

Also had a desperate time with sofaworld. The very short summary (with expletives removed)

- Given delivery date for our sofas
- hang around for twelve hours (they refuse at any point to use a courier that provides anything useful like half-day slots etc). About 11 hours in, try and phone, can't get through. Send email, and get a rapid reply back (only good thing about our experience). Yep, sofas definitely on their way, don't worry Sir.
- sofas don't arrive. They haven't even been delivered to the warehouse yet...
- rearrange delivery. Repeat as above, they don't arrive despite having hung around all day again. Still not actually in the warehouse.
- When you do things like start quoting consumer rights at them (thanks MSE website and forumites, by the way, very helpful), they bully you and deny you have any right to claim compensation, they cannot be held liable etc etc (before then sending another email suggesting they'll "look at a goodwill gesture for you", but repeat the denials about rights to claim on things like loss of enjoyment, taking extra days off work etc.
- Fortunately, having spent far too many hours looking this stuff up, I was able to put together some correspondence that was worded correctly, appropriate etc. So despite their denials, I suspect they knew I wasn't going to give in to their nonsense.
- Then, I get a phone call in the middle of the day from the courier, saying "be with you in an hour Sir, with your sofa delivery".
- Me : "It's Tuesday, fella, I agreed [in writing, with WorldStores] Friday"
- Him: "Errr..." [not his fault of course; in fact, me speaking to him meant it was actually then arranged for Friday, and then delivered that day. The delivery guys were excellent, good-humoured Jamaican chap, proudly working with his nephew. Anyway, I digress]

After delivery, having sent another email with a summary of exactly why I was dissatisfied with them, they came up with an offer of £75 refund. Best part of 20% back, not too bad. If I'd pursued it further, I imagine I could have got (my best guess) £120-150 or so. But frankly, there was some heavy-duty and exhausting dealings with this lot, it totally wears you down.

So my advice would be to avoid anything related to Worldstores like the plague. Awful, incompetent, lying, bullying bunch of morons.

ceegel

Greetings!

As I am currently looking for a leather armchair, I was interested to learn of your experiences with SOFASWORLD/WORLDSTORES. I shall certainly pay heed to your words.

You asked for a template to use when making complaints/demands etc from errant companies for your future use should the need arise.

By this, did you mean a standard letter designed to prompt a response to encourage the offending party to act with expediency rather than with the lackadaisical manner which was your prior experience?

If so, please respond to this message, and I may be able to help you. My method employed to these "I've got yer dough, so on yer bike!" merchants usually has the effect of a positive response.

Poor service and sloppy attitude from these traders is my #2 pet dislikes,(Wanna know the first!?) and as such, I have various methods with which to handle them. Upon your reply, I will be pleased to share some of these with you.



Kind regards,
Clive.

DCFC79

ceegel wrote: »

Greetings!

As I am currently looking for a leather armchair, I was interested to learn of your experiences with SOFASWORLD/WORLDSTORES. I shall certainly pay heed to your words.

You asked for a template to use when making complaints/demands etc from errant companies for your future use should the need arise.

By this, did you mean a standard letter designed to prompt a response to encourage the offending party to act with expediency rather than with the lackadaisical manner which was your prior experience?

If so, please respond to this message, and I may be able to help you. My method employed to these "I've got yer dough, so on yer bike!" merchants usually has the effect of a positive response.

Poor service and sloppy attitude from these traders is my #2 pet dislikes,(Wanna know the first!?) and as such, I have various methods with which to handle them. Upon your reply, I will be pleased to share some of these with you.



Kind regards,
Clive.

You do know the thread was from last year, well you must know that since you searched for it.