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Sales of Goods Act 1979 v's Distance Selling Regulations 2000
firebird-jpx
Posts: 32 Forumite
Dear Sirs,
I have recently won a e-bay battle for a refund of a product (USB memory card) purchased. I fully complied with their company's return procedures, which I followed to the 'T'.
However, this up hill battle was not easy!
Within their pre-sale listing they quote a seven day cooling off period together with a three month, no quibble full refund guarantee (both really confound each other).
The return of the purchased product was requested the same day it arrived (reason for return was I wanted a black devise not white) around 4 days.
The UK based company is a 2 hour drive from where I live, but stated no full refund would be given as the item had been opened, and more so referred to Distance Selling Regulations 2000 (introduced by the EU courts). I on the other hand quoted the Sales of Goods Act 1979 (British Law), the seven day cooling off period, and their three month no quibble guarantee.
Despite my victory, please can someone tell me more about this Distance Selling Regulations 2000 and if it when to small claims court or e-bay dispute team, would it over-rule the Sale of Goods Act 1979?
Kind regards, Jonathan
I have recently won a e-bay battle for a refund of a product (USB memory card) purchased. I fully complied with their company's return procedures, which I followed to the 'T'.
However, this up hill battle was not easy!
Within their pre-sale listing they quote a seven day cooling off period together with a three month, no quibble full refund guarantee (both really confound each other).
The return of the purchased product was requested the same day it arrived (reason for return was I wanted a black devise not white) around 4 days.
The UK based company is a 2 hour drive from where I live, but stated no full refund would be given as the item had been opened, and more so referred to Distance Selling Regulations 2000 (introduced by the EU courts). I on the other hand quoted the Sales of Goods Act 1979 (British Law), the seven day cooling off period, and their three month no quibble guarantee.
Despite my victory, please can someone tell me more about this Distance Selling Regulations 2000 and if it when to small claims court or e-bay dispute team, would it over-rule the Sale of Goods Act 1979?
Kind regards, Jonathan
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Comments
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********** DO NO ANSWER THIS THREAD **********
Sorry moderators, please remove this thread. It was my first post on here and noticed that I have placed my question in the wrong forum sub-sector (reallocated to consumer rights).
Regards, Jonathan0
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