sky cant port number

Old_Git

I was suppose to be connected to Sky phone and broadband from yesterday .New address .
I phoned sky yesterday to ask about my sky hub .
It seems they cant port my number (which I find hard to believe )
Sky didn't advise me there was a problem ,and I now have the phone and internet disconnected at my old house .
My new house is 1/4 mile from the old house and in the same exchange area .
Sky told me it was a different exchange (not true )
a different post code (true)

is there any way to get my old number .There is no line connected at my new address and BT wanted £130 to reconnect ,sky will do it for free but I want my old number

Myser

I've heard a similar story before where Sky failed to transfer an old number across from BT even when the people were living in the same house! They will offer a new number but you may have some difficulty getting your old number transferred over!

Retrogamer

How do you know what exchange your line leads to?
Is it Sky's fibre broadband, or ADSL broadband?

Old_Git

Retrogamer wrote: »

How do you know what exchange your line leads to?
Is it Sky's fibre broadband, or ADSL broadband?

There is only one exchange ,it aprox 3 miles away,Broadband is not fibre

Retrogamer

Sometimes it's luck of the draw with being able to retain the number. The ISP's i've worked for usually advise they will make best efforts to maintain the same number, but this isn't always possible.
When your service is stopped at the old address, your number goes into a pool of available numbers.
If the provide order goes through quickly at the new address then you will get the same number. If during the transitional period someone takes out a new line though, because your number is in the "pool" of available numbers there's a chance they might get it instead
This means when you go to the new address they can't provide the number.

It's not something most providers have any control over and i'm sure even with BT them self this can sometimes happen.

iniltous

BT can provide a line for a lot less than £130..£40 if ordered online, £0 if line and broadband ordered.
Who is your current provider ?, most number ports are not done at the same time as a home move, assuming BT are your current provider, then Sky probably just want to offer you a number from their own number range, if they have a full LLU/MPF network in your local exchange...if you are already with Sky and have a Sky number then it really shouldn't be a problem to take your number with you to your new address if it's the same exchange as your previous address..

money_saving_matt

If the line in your previous address has been ceased then the number will have been returned to the rangeholder. Your ability to have a line provisioned at your new address with this number will depend on who the rangeholder is, which you can find out by looking within the Ofcom geographic numbering lists here.

Essentially if the rangeholder is Sky you should be able to re-acquire this number but if it is not Sky you won't be able to, as number porting relies on the number you wish to port being live (which it isn't any more).

If a line is ceased on the WLR network (e.g. BT Retail, Plusnet etc.) and the number in question was originally a BT number, then there's a really low risk of your number being allocated to another user as Openreach do not assign numbers to new provides where the number has been used within the last two years.