Item bought in-store cheaper online (H&M)

chiliman91

Hi guys,

I bought a blazer in-store at H&M for £40; however when I got back I checked their site to find they had the exact same jacket for sale at £25 (in the sale). Do I have the right to ask them for a £15 refund?

If not I was considering just buying online then returning the one I bought in-store, despite them not having my exact size available online.

Not to sure about this area of consumer law/rights but just wanted to check and see what, if anything, you would suggest?

Cheers!

Alisha2008

I would buy online and return the one you have, but you say they don't have your size..?

chiliman91

Alisha2008 wrote: »

I would buy online and return the one you have, but you say they don't have your size..?

It's one size under, but I'm not sure it'd be worth the saving. Also I hear that H&M take forever to deliver (my housemate ordered an item today which apparently won't dispatch until July!).

wealdroam

chiliman91 wrote: »

Hi guys,

I bought a blazer in-store at H&M for £40; however when I got back I checked their site to find they had the exact same jacket for sale at £25 (in the sale). Do I have the right to ask them for a £15 refund?

No, you do not have a statutory right to get them to sell the thing for the same price in store as they do online.

Maybe their own policies allow for this... your would need to ask them.

Don't think I followed the rest of your post, but if you were thinking of returning the online purchased garment to the store for a refund, then again you are reliant on that store's policies... and of course them not noticing that the returned item was not purchased instore.

Valli

They don't have the exact same one online though - the one online isn't the same size!

Online prices can, and do, vary from in store prices; it's perfectly legal.

chiliman91

Thanks guys, I'll probably just leave it and take it as a lesson learnt