Mbna - quality checking????!!!!

Ladyinwaiting

Hello

I have just rung mbna.

A decision has been made on my credit card ppi and apparently its gone for 'quality checking'

Anybody any ideas what this means or anyone been through the same process?

They wont discuss decision over the phone

All help appreciated

[Deleted User]

Ladyinwaiting wrote: »

They wont discuss decision over the phone

There really is little point in constantly ringing for updates about the status of your complaint. I suggest waiting until they respond by letter.

Ladyinwaiting

To be fair, I rang chasing a cheque that hadnt arrived by day 28 on an unrelated complaint.

I realise calling every X days isnt going to expidite my complaint on this one.

Just wondered if anyone else knew what 'quality checking' process in mbna meant

Thx

dazza12

Ladyinwaiting wrote: »

Just wondered if anyone else knew what 'quality checking' process in mbna meant

In MBNA's case, probably a manager checking that the member of staff has used MBNA's interpretation of the redress rules, rather than the FOS rules.

Ladyinwaiting

dazza12 wrote: »

In MBNA's case, probably a manager checking that the member of staff has used MBNA's interpretation of the redress rules, rather than the FOS rules.

I take it that the words quality and mbna shouldnt be used in the same sentence without a negative then??

Genuinely perplexed as to what quality checking means in relation to this complaint

dazza12

To be fair to them, they do uphold in quite a few cases and normally don't take too long about it. However, there are many cases where the amount of redress has been challenged, a number of such complaints are going through FOS at the moment.

It could simply mean that the decision or redress calculation is being checked by another member of staff just to check they've not made an error.