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UPDATE Re: Help: Problems with receiving prize)

2

Comments

  • mjm3346
    mjm3346 Posts: 47,339 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    This is the bit I was after, I hardly think sending one e-mail would be considered much of an effort when trying to contact a winner
    The Copy Advice team is often asked what promoters should do if they have carried out the promotion according to the terms and conditions laid down but are unable to contact the winner. Both CAP and the ASA would expect promoters to make all reasonable efforts to contact the winner but if, despite their best endeavors, they are not able to contact the winner, promoters do not need to award the prize. Some promoters award the first prize to the runner up.
  • kimmy393
    kimmy393 Posts: 5,472 Forumite
    thanks for the info. I replied within a few hours of the wem. and yep your right they made little effort. even seemed to ignore my follow up email on 3 June .
    2015 Big wins: luxury 7 night holiday in sharm el sheikh, theatre tix, £123, IPad Air 16gb, Night in London hotel celebjuicetix :, Portable dvd playerT

    Best 2014: £900 VIP cheltenham races day, £200 H&M voucher, £300 camera, 2 nights luxury apt Harrogate, 5 nights glamping cumbria
    Total:2010: £10,531, 2011:£11,075
  • starrybee
    starrybee Posts: 1,917 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    even seemed to ignore my follow up email on 3 June .

    If you sent it to and from the same account they probably didn't get that one either.
  • kimmy393
    kimmy393 Posts: 5,472 Forumite
    starrybee wrote: »
    If you sent it to and from the same account they probably didn't get that one either.
    but they got my reply today !!
    2015 Big wins: luxury 7 night holiday in sharm el sheikh, theatre tix, £123, IPad Air 16gb, Night in London hotel celebjuicetix :, Portable dvd playerT

    Best 2014: £900 VIP cheltenham races day, £200 H&M voucher, £300 camera, 2 nights luxury apt Harrogate, 5 nights glamping cumbria
    Total:2010: £10,531, 2011:£11,075
  • AlfieBlue
    AlfieBlue Posts: 14,691 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Photogenic
    Sorry to hear this! I wish I could help you but wouldn't know where to start! :o

    However, got my fingers crossed for you love, and hoping for a satisfactory outcome. Sending best wishes Alf xxxxxx
    MILITARY WIVES CHOIRS
    HELP for HEROES
    <3
  • kimmy393
    kimmy393 Posts: 5,472 Forumite
    Update: They emailed me back today after my reply informing them i'd contact the IPM and they said they will send me a prize equal of higher value as they did not have the original prize instock. Therefore they are sending me Anya Hindmarch studded make up bag with a selection of beauty products. Am very pleased with this. Am so pleased they were understanding about the situation.

    Kimberley x
    2015 Big wins: luxury 7 night holiday in sharm el sheikh, theatre tix, £123, IPad Air 16gb, Night in London hotel celebjuicetix :, Portable dvd playerT

    Best 2014: £900 VIP cheltenham races day, £200 H&M voucher, £300 camera, 2 nights luxury apt Harrogate, 5 nights glamping cumbria
    Total:2010: £10,531, 2011:£11,075
  • surfboard2
    surfboard2 Posts: 2,006 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    kimmy393 wrote: »
    Update: They emailed me back today after my reply informing them i'd contact the IPM and they said they will send me a prize equal of higher value as they did not have the original prize instock. Therefore they are sending me Anya Hindmarch studded make up bag with a selection of beauty products. Am very pleased with this. Am so pleased they were understanding about the situation.

    Kimberley x

    Great outcome :T

    Well done!
  • becski
    becski Posts: 1,364 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Congratulations on your win, glad you got it sorted out quite quickly :j
  • Blulu
    Blulu Posts: 7,867 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Yay! Well done for persevering. Glad they did the right thing in the end.

    Blu X
    I am brave, I am bruised
    I am who I'm meant to be
    I'm not scared to be seen
    I make no apology
    THIS IS ME!


    When you talk down to others it says more about you than them.
  • sparklyshoe
    sparklyshoe Posts: 1,396 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    well done, glad its sorted for you :)
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