UPDATE Re: Help: Problems with receiving prize)

kimmy393

Update: They emailed me back today after my reply informing them i'd contact the IPM and they said they will send me a prize equal of higher value as they did not have the original prize instock. Therefore they are sending me Anya Hindmarch studded make up bag with a selection of beauty products. Am very pleased with this. Am so pleased they were understanding about the situation.

Kimberley x



Hi everyone I hope you can help.

I won an amazing prize with beauty recommended FB page for the Yellow satchel bag, yellow ipod and beauty bag). The company emailed me and I emailed them back that night. However the company claim they never go my email and therefore choose another winner as I had not replied in the 10 days specified in their original WEM. I have proof in mysent box that I replied to them. But they say they re-checked and they did not have my email.

This is their reply today:

Hi Kimberley,

I hope you are well and had a nice weekend.


We've seen your posts on the Facebook page - many apologies, we have double checked and unfortunately we did not receive your email confirming acceptance of the prize. As per our T&Cs it is a requirement that we hear back within 10 days of the original email, which was sent on 22nd May.


However, we'd like to send you a goody bag of beauty products so please can you confirm your address so we can get this sent out to you as soon as possible?


Thanks very much, and apologies again for the confusion,

Holly


Today I emailed them saying I would not accept part a prize my full prize and I have proof I sent then a reply email on 22May . I copy and pasted it with the email. I said that if they did not fulfil my prize I would contact the IPM. And for them to get back to my by Friday with an answer.

The problem is I cannot screen grab any of the competion details etc as I am currently away and dont have my PC. I using the hotel MAC. Could someone please screen grab these details for me before they remove them or something.

i am just so down about this and trying my best to enjoy my current break away but tbh its just put a real downer on my day:o. Does anyone know what the chances are of me getting my full prize.

This is the competition I won :

https://forums.moneysavingexpert.com/discussion/4533821

chunkychocky

WIN this bright satchel together with an iPod shuffle and a collection of our must-have beauty products to get you feeling good this spring. For your chance to win email your full name, age and postal address to [EMAIL="competitions@beautyrecommended.com"]competitions@beautyrecommended.com[/EMAIL] For full T&Cs click here:

Terms & Conditions
1. This competition is open to all residents in the UK and ROI aged 18 years of age or over, excluding employees of Procter & Gamble UK and its affiliates or agents, the families of such employees and any other person connected with this promotion.
2. To enter, email us with your full name, address, age and contact telephone number to:
competitions@beautyrecommended.com
3. The entrant must ensure their entry:
• does not contain any material which: (i) is offensive and/or derogatory, (ii) is of a explicit and/or sexual nature, or (iii) is defamatory, libellous, obscene, or (iv) is otherwise illegal;
• does not contain any material which violates any third party intellectual property rights (including, but not limited to, copyright, trade marks, or any other proprietary or personal right); and
• does not contain any trade/brand logos or references other than incidental inclusion and/or relating to the Promoter’s products.
4. The competition will begin on 4th April 2013 and finishes at midnight on Wednesday 17th April 2013 at The Promoters sole discretion. All correct entries received by the closing date that include a name, address, age and telephone number will be entered into a Free Prize Draw, and the first entry randomly selected by an independent person will win. The winning entrant will be notified via email within one week of entry.
5. The winner will have 10 days to accept the prize by return email. After this date the promoter reserves the right to select another winner at random. Please allow 28 days for delivery from acceptance of the prize.
6. Only 1 entry per person.
7. By submitting entries and by agreeing to take part in the competition, entrants hereby grant the Promoter a worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to use, reproduce, distribute, prepare derivative works of, display, broadcast and perform any elements of the entries.
8. The winners name will be announced on the Beauty Recommended Facebook page within one week of prize acceptance (www.facebook.com/beautyrecommendedukandireland)
9. The Promoter will not accept responsibility for lost applications through technical faults, not received, incomplete, delayed or damaged. Proof of email receipt is not proof of delivery.
10. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. Data collected for this contest will not be disclosed to Facebook
11.There is one (1) prize. No bulk or third party entries accepted. Prize is as stated and cannot be transferred, sold or exchanged. There is no cash alternative.
12. The Promoter reserves the right to substitute a prize of equal or greater value in the event of unavailability due to circumstances beyond the Promoter’s control.
13. The prize is as stated and cannot be transferred, sold or exchanged. There is no cash alternative. No bulk or third party entries accepted. If for any reason a prize is not available, the Promoter reserves the right to substitute another prize for it, in its sole discretion, of equal or higher value.
14. By entering this competition, entrants agree to be bound by the rules and by any other requirements set out in the promotional material.
15. The Promoter’s decision is final and no correspondence will be entered into. Odds of winning depend on the number of eligible entries received.
16.The promoter is Procter & Gamble UK (the 'Promoter') whose registered address is Procter & Gamble UK, Weybridge, Surrey, KT130XP.
17. These terms and conditions are governed by English Law and shall be subject to the exclusive jurisdiction of the English Courts.
18. Unless express consent is given by the entrant for use of the personal information for marketing purposes, the personal information entrants provide will be used by the Promoter for the purpose of conducting this competition. The Promoter may disclose entrants’ personal information to its contractors and agents to assist in conducting this competition or communicating with entrants. The Promoter is bound by the Data Protection Acts (1984 and 1998). Entrants can request access to the personal information the Promoter holds about them by contacting Procter & Gamble UK, Weybridge, Surrey, KT130XP

kimmy393

Thank you coud you possibly get a screen grab of the prize too for me x

LaSynergie

Someone else beat me to it!

Squina

I wonder if their email address is linked to the new Outlook (used to be Hotmail). I have had several people recently say that they have sent an email to me (and have the proof) and I've never received these (and I've been moved to this rubbish new Outlook). A couple of these have been competition-related emails, so I am now concerned that winning emails have been sent to me (wishful thinking, I know!) and I have not received them.

Hope you get this sorted - having the proof should be enough.

kimmy393

Squina wrote: »

I wonder if their email address is linked to the new Outlook (used to be Hotmail). I have had several people recently say that they have sent an email to me (and have the proof) and I've never received these (and I've been moved to this rubbish new Outlook). A couple of these have been competition-related emails, so I am now concerned that winning emails have been sent to me (wishful thinking, I know!) and I have not received them.

Hope you get this sorted - having the proof should be enough.

I really hope proof of my sent msg is enough but they dont seem to be too forthcoming. I also sent them a message on the 3 June, asking if they got my first message as I never heard back from them. Just seems so unfair otherwise that they picked a new winner. Really hoping if they are not reasonable that the IPM will sort it out for me. I have had to go through the IPM before and they were great I got my prize in the end. Fingers crossed

mjm3346

Does anyone know what the chances are of me getting my full prize

That's upto the company, they cannot be forced to provide it and an e-mail in a sent box proves nothing.

kimmy393

mjm3346 wrote: »

That's upto the company, they cannot be forced to provide it and an e-mail in a sent box proves nothing.

What about a print screen ??

mjm3346

kimmy393 wrote: »

What about a print screen ??

Proving the prize on offer is not the problem it is proving they received the e-mail. (I don't think just sending you one e-mail complies with the IPM code of practice, just having a look at it.

kimmy393

mjm3346 wrote: »

Proving the prize on offer is not the problem it is proving they received the e-mail. (I don't think just sending you one e-mail complies with the IPM code of practice, just having a look at it.[/QUOT

Well technically they have reconfirmed it within their reply to me I did win. And they also in their reply resent me the winning email within their response.. so that would prove they recognised me as the winner more than once.

mjm3346

[QUOTE=kimmy393;61793361
Well technically they have reconfirmed it within their reply to me I did win. And they also in their reply resent me the winning email within their response.. so that would prove they recognised me as the winner more than once.[/QUOTE]

It's not a need to prove you were chosen as a winner , it's proving they received your claim within the 10 days they allow.

However IPM guidelines do not like short claim periods

Notification timelines

Social media moves quickly and Promoters are tending to allow less and less time for winners to

claim prizes.

However, promotional industry best practice advises that you should give at least 28 days from

the initial winner notification (unless there are very good reasons why a shorter period should be

used – for example, if the prize is tickets to an event taking place within the next few days).

Ensure you communicate when and how winners will be notified before inviting people to enter

on your Facebook page to avoid any consumer disappointment.

Be aware that very short timelines are frowned upon by the ASA, CAP and the IPM (except as

noted above) and Promoters could find they receive a challenge or a complaint to the ASA.