Nationwide PPI claim please can anyone help

rolleypolleypud

Hello

I recently sent in a complaint to Nationwide for a ppi policy I believe I was miss sold. I have received a rejection letter today but believe the reasons they have stated in the letter are not correct.
The letter say's if I have any remaining queries or concerns to telephone them on the above number.

I have often heard that when dealing with banks it's best to deal in writing. Should I just phone as they state or should I put everything in writing to them?

Sorry if this is a stupid question but I just want to make sure I'm doing this right:o

Many TIA if anyone can help.

-taff

You can dispute it if you want but the chances of them looking at your original complaint reasons again are small. Phone or write, it's virtually the same, unless you have new evidence. Also, as you are in effect asking them to look at it again, the 8 week time limit no longer applies and they can take as long as they want.
Try it, but be prepared to forward your complaint to the FOS.
If it's MPPI, what were your complaint reasons?

dunstonh

I have often heard that when dealing with banks it's best to deal in writing.

The complaints team will accept most methods of communication and treat all methods equally. Indeed, a telephone call can actually yield the best results as a letter may not convey a conversation in the way you want it to be.

Effectively, in a complaint, you are looking at facts. Many people give wishy washy complaint reasons that are unprovable. That only works if the firm finds other faults or very rare cases where their own data backs up the allegation. The stronger the complaint reason and the more evidence available, the more likely a complaint will succeed.

Repeating an existing complaint will rare yield a result. Look at your reasons for complaint, look at the facts you can prove to support that if asked and look at why they have rejected it. Then focus on the differences and the facts.

maggy50

My complaint was rejected 2011 .

It was a joint mortgage with myself and partner , I complained about the fact that I have a long term illness that would negate any claim on insurance they rejected my claim but added should I send proof of my medical position they would look into it further.

As it was not a life changing amount. I did think hard about claiming but it was the way Nationwide handled this claim that made me respond.

They paid me back the share of my premium plus interest.

rolleypolleypud

Thank you for your replies. I was complaining on the basis that I had £10,000 in a 3 year bond with Nationwide but to break the bond would mean I had to take a penalty in interest. We decided to take a personal loan instead which I know now was stupid but I was only 20 and not very money wise. However I did query at the time the ppi because if we really got into dire straights I could break the bond and take the penalty but was told we would prob be rejected for the loan without it.

They have rejected us on the basis that their loan advisers would never have implied that without a ppi policy a loan would be rejected and that there is no evidence that I had savings even though the bond was with Nationwide themselves. I do however still have my bond certificate so can prove the savings were there?

-taff

then by all means get back in otuch with them, tell them you had alternative means of payment show them the bond, and then tell them if they don't find in your favour you'll be going to the FOS.

rolleypolleypud

Thanks -taff guess I just wanted to make sure I was right as I thought I was and that it's worth carrying on with this.