Santander Corrections to credit file

cakie174

Hi, I'd really be grateful for advise.

It's a long story but I have been battling with Santander for 2 years about fees and credit score. I took my case to FOS and they found that Santander were not totally guilty but had made a number of mistakes and recommended that they issue me a credit for the fees which they agreed to as settlement.

I struggled to agree this because I didn't have an accurate breakdown of fees and transactions and was unhappy that their fees had breached my overdraft limit therefore incurring negative scoring.

Stubbornly or foolishly I refused to settle any outstanding until Santander provided me with 1/ details of all transactions which they eventually did and 2/ full disclosure of what personal details regarding my credit they had provided to the credit agencies which they never did.

I have incurred defaults each month which we dispute this account but have recently settled the complete balance so that I can continue fighting them without continually defaulting.

I have really struggled to get any dialogue with Santander and have had many false dawns. Has anyone experience of getting anything similar resolved?

My credit report is a complete mess with 18 months of defaulting due to the incompetence of Santander. Any help would be gratefully appreciated and am even considering professional advice.

Cakie

Thrugelmir

cakie174 wrote: »

My credit report is a complete mess with 18 months of defaulting due to the incompetence of Santander. Any help would be gratefully appreciated and am even considering professional advice.

You choose not to settle. Despite having referred the matter to the FOS. So subsequent ongoing damage has been caused by yourself.

Overdraft is itself a negative factor. So your expectation of being granted further credit, more so a mortgage , is highly questionable.

The blame does appear to lie just at Santanders door. Accepting a degree of responsibility would be a major step forward. If you wish to put this behind you.

cakie174

Thrugelmir wrote: »

You choose not to settle. Despite having referred the matter to the FOS. So subsequent ongoing damage has been caused by yourself.

Thanks Thrugelmir, the damage was only caused by myself because Santander took considerable time in getting me account statements and not disclosing full details of my financial reports.

I really want to move on from this but struggle to let Santander off and accept full responsibility. It has never been about the ability to settle the outstanding but for them to do the right thing.

I have been stubborn but hopefully it's not a huge cost as I can't afford to not get a mortgage.

cakie174

Thrugelmir wrote: »

The blame does appear to lie just at Santanders door. Accepting a degree of responsibility would be a major step forward. If you wish to put this behind you.

Happy to accept a proportion of responsibility I could get proper dialogue with Santander. I would settle for a correction in credit history.

Tixy

You say you have incurred defaults every month - what exactly shows on your account?

Do you mean the account is showing as having a notice of default against it - and if so what default date is shown on your file (there will only be 1).

Or do you mean they have registered '1' '2' etc markers on your account but never entered a default?

How long ago did the FOS make their decision?
How long did Santander take to provide a full transaction list? presumably you requested it in a subject acces request? did they take more than 40days to send you all that data?

Thrugelmir

cakie174 wrote: »

Happy to accept a proportion of responsibility I could get proper dialogue with Santander. I would settle for a correction in credit history.

You went through Santanders complaints procedure. You weren't satisfied. So went to the FOS. The FOS made a decision. Santander abided by the outcome. You didn't.

With my business hat on. There's no grounds for Santander to discuss the matter further. Why should they? The FOS has ruled. You are merely worsening the position for yourself. Santander will just play hard ball now. As you are the one losing credibilty.

Sorry if I sound harsh. But the fact of life is sometimes you to compromise. Matters are not always black and white, but have shades of grey. Acting like a child who isn't getting their own way won't get you anywhere. Channel your energies into what you can do to improve your credit profile.

cakie174

Thrugelmir wrote: »

You went through Santanders complaints procedure. You weren't satisfied. So went to the FOS. The FOS made a decision. Santander abided by the outcome. You didn't.

With my business hat on. There's no grounds for Santander to discuss the matter further. Why should they? The FOS has ruled. You are merely worsening the position for yourself. Santander will just play hard ball now. As you are the one losing credibilty.

Sorry if I sound harsh. But the fact of life is sometimes you to compromise. Matters are not always black and white, but have shades of grey. Acting like a child who isn't getting their own way won't get you anywhere. Channel your energies into what you can do to improve your credit profile.

Thats a bit harsh. FOS asked me to accept Full and final settlement of my complaint which I couldn't because I hadn't complete visibility of the breakdown of charges and the negative scoring they had given me which FOS didn't investigate.

It hasn't been just about money but the principle and maybe I have been foolish to think that Santander would do the decent thing and accept their errors. I have settle the complete balance including fees to prevent this situation getting worse but I do wish to hold them to account.

I don't feel that there as been any compromise I have just had to choice but to take the outcome. Keen to hear how I can sort my credit profile and quickly.

I have been the lay man here and certainly haven't always made the right decision but I think it is understandable when your dealing with a faceless organisation that takes no ownership of the situation and passes you from department to department while blaming he other.

cakie174

Tixy wrote: »

You say you have incurred defaults every month - what exactly shows on your account?

Do you mean the account is showing as having a notice of default against it - and if so what default date is shown on your file (there will only be 1).

Or do you mean they have registered '1' '2' etc markers on your account but never entered a default?

How long ago did the FOS make their decision?
How long did Santander take to provide a full transaction list? presumably you requested it in a subject acces request? did they take more than 40days to send you all that data?

Hi Tixy, thanks for your input. Have two Santander account one sole he other joint. I have not being paying anything towards them as. Was disputing the charges and credit scoring but I am losing confidence in any process to resolve so have paid them both off entirely. Prior to this they were reporting each month as default.

I wrote asking Santander to provide me full electronic breakdown of my account transactions, this was done in Nov and I received it in writing in March so well over 40 days. Not sure what a subject access request is. FOS made their decision Feb 2012 but I have kept them informed since.

Tixy

A subject access request is a written request under the data protection act for a fee of £10. This will provide all the information held by a lender in relation to your account. Which would have a transaction list which would basically have been a complete list of all items that appeared on your statements over the years and would have included details of any fees you were charged.

If the FOS made their decision in Feb 12 and you had then done a subject access request to Santander in say March you would have has a full list of all transactions and charges on the accounts by say May last year. Although you should already have had all that information on your statements.

From what you have posted I very much doubt you will get the credit account history on your credit files changed at this stage.

In terms of rebuilding your credit file, really that will just take time and the best thing is to pay off all future items on time.
If Santander have registered a default on 1 or both of these accounts then it will stay on your credit file for 6 years from the default date that is shown on your file. And for the joint account will also appear on the other parties credit file as well.