Charles Church & Persimmon Homes

Achie

Bought a persimmons flat - it's now 14 months and the render outside is streaked with rust from the juliet balconies - persimmon does,nt want to know and fix the shoddy work and materials - any advice gladly received

Furts

Hi Achie
I would expect you to have a ten year NHBC policy/warranty on your flat. Under this Persimmon are responsible for any defects occurring during the first two years. Your duty is to notify them in writing of the defect. If the response is not satisfactory you can turn to NHBC under their Resolution service.
Hope this helps.

hypohelen

Please please please think before you buy. We have had so many problems from day one with our Charles church house. A list as long as my arm. The customer service from the sales office to site manager above needs a lot of attention as well as their workmanship. We have worked hard and saved to pay for a house that was suppose to be very good quality but all we got was stress, hassle faults and mess. Our whole bedroom ceiling was pulled down and replaced, the builders even forgot to put the insulation back to.our floor in kitchen was slopping 20 mm over 2 metres so had to bring machine in to grind the floor down took over a week and the whole house was a mess, we couldn't move in even though we had completed on the house.the floor tiles were so uneven in kitchen floor had to be laid three times and still not right but just gave up. Had to fight to get them to come back and sort it out after paying £1600 for the builders to lay the tiles to. All the gloss has gone yellow within a month of moving in.water coming under garage door.watterlogging in garden. Turf dying and these are only the bigger things.could go on and on. Hope this helps someone not have the stress our family has had

pinkshoes

How long is a piece of string...

The quality of a particular developer and their customer service comes down to individual sites.

My parents live in a CC house new build, and it's fab. Good room sizes, really well laid out, good quality fixtures etc...

They've certainly had some snagging issues but the customer service has been fabulous and all problems sorted quickly.

They also looked at some CC in a different area to look at the quality, which were much smaller with tiny rooms and rubbish parking.

I guess it comes down to the area.

tiernsee

We bought a Persimmon home from new and haven't had too many problems. During the build phase they managed to put one set of tiles upside down and in the kitchen two different sets of tiles, neither of which were the ones we wanted...

Post-build, it will be 15 years old this year no major issues, the stairs creaked a lot but have recently fixed that (when we were changing the carpet), over the years a number of the window locks have had to be replaced and the kitchen is now looking a little tired - but I'm sure these issues would be the same on any new build.


It was the first time Persimmon had built in the town and on the same estate Wimpy and Prowting were building, we looked at all three and went for Persimmon partly on design (we really didn't like the lay-out of the Wimpey homes) and partly on cost (much cheaper than Prowting for the same size house). At the moment we have no plans to move and on our experience would recommend Persimmon

DontbuyaCChome

Purchased a CC home almost 1 year ago and the experience has been disappointing at best and customer service shocking. We were forced into completing on a property that was not habitable, my daughters (9 and 11) completed a 4 page snag that I ended up adding to and there are still issues unresolved to this day.

The snags identified range from excessive cracks, poor quality finish, warped doors, bowed walls, sewage pipes not connected, boiler installed inadequately and the list continues....

My issues have not been dealt with by any of the hierarchy within CC.

I have since been communicating with the MD, whose customer service skills are lacking with no urgency, understanding or compassion.

I would strongly advise against purchasing a CC home based on the experience I, and my neighbours, have had.

abby1234519

caeler wrote: »

Interestingly I'm watching more of the development being built and they have recently switched suppliers on a wide range of items (from kitchens to garage doors) so if I were buying again (which I'm not as they've had more than enough money out of me!) I'd be taking a good close look at standards, Charles Church is supposed to be an upmarket version of their parent company Persimmon but I'm unsure how they achieve that when they use the same suppliers for everything now?

Believe me, they will switch back. And then switch again. Bearing in mind for instance with things like Kitchens that there are only a few big kitchen suppliers they will change their mind and go round in circles for years.

With regards to kitchens as an example, yes CC and P might use the same supplier but that supplier will offer a standard range and then an upgraded range. The upgraded range might even be made with different materials. I won't bore you too much about it though. Having said that, not sure whether the windows cost more? I mean that seriously!! A window is a window to me....

abby1234519

anokayperson wrote: »

can anyone offer advice on the above please?

If you've phoned them up and said we like your houses but we want something for free(not so literally as that) then you won't get far. However if you go and meet them and do the whole sales fandango but then have second thoughts you might find they are desperate to keep you. However I can tell you now that most developments do sell well without freebies so it depends on which developer you are approaching. There aren't really any sites that are stuck waiting for people to buy plots.

DontbuyaCChome

We were forced into completing on a CC home prior to being habitable by a very rude Customer Service Manager. This should have been warning enough for what has been a year of disappointment, anger and frustration. To use their own phrase, the standards of finish certainly are "unmistakeable quality" even after 7 snag lists (items on the 1st still remain on the 7th). The customer service skills of all I have had dealings with, including the Managing Director, are lacking to say the least. All seem incapable of providing any basic customer service standards, even whilst following their own Complaints Procedure.

They have thrown these house up using sub standards materials, poorly managed sub-contractors with no regard for quality of finish and a hierarchy of "chiefs" with a blatant disregard for their customers.

I would certainly NOT recommend purchasing a Charles Church home.

Simon1970

My wife and I agreed to buy a house on the Mulberries development in Sawtry, all was going well until we noticed that they were building the plot next to ours the wrong way round!! Incredibly they only gained planning permission this way round although everything on any of their plans website etc shows it the way it should be to any normal human being! Check their website and see plot 85, they are building it back to front and NOT as shown on the plan making my plot 86 totally compromised and guess what? Profit is all they care about!! They told me that they had applied to turn 85 round, I phoned the planning dept, surprise, they didn't bother!! So we are expected to have 2 bedrooms looking directly into each other over 15 feet and kitchen and dining windows directly opposite each other, oh and apparently they don't care that next doors windows will open directly over my drive!! Lovely people who take customer care very seriously, what a joke avoid them as they just don't care, plots 85 and 86 are just that, plots, peoples lives are irrelevant to Adrian Evans, all he cares about is money, they need to do the right thing and dig it up and start again, sadly they just want to refund my deposit and hope that I will go away, good luck with that because the last 3 months cannot just be forgotten.