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BT....losing the will...
LL30
Posts: 729 Forumite
in Phones & TV
Do you think that they just don't care because they know they've got you by the short and curlies? I cannot wait until I can move to another provider!
Long story short, I'm moving house and they keep changing the date of when they're coming to sort it. They don't ring, they text. They don't give you an explanation, they just tell you that the day/time has changed. They expect that you can stop your world whenever you wish, to sit in a house for 5 hours waiting for them to turn up.
I'm a single disabled Mum doing my Masters - just writing my 15,000 dissertation as well as commencing a work placement shortly. I cannot simply drop everything to wait for them. Do they care? Nope. Not one bit.
I fail to understand how they have a business when the reports on t'internet are all the same re:moving house. How are they not getting the message?
Hmph, rant over....
Long story short, I'm moving house and they keep changing the date of when they're coming to sort it. They don't ring, they text. They don't give you an explanation, they just tell you that the day/time has changed. They expect that you can stop your world whenever you wish, to sit in a house for 5 hours waiting for them to turn up.
I'm a single disabled Mum doing my Masters - just writing my 15,000 dissertation as well as commencing a work placement shortly. I cannot simply drop everything to wait for them. Do they care? Nope. Not one bit.
I fail to understand how they have a business when the reports on t'internet are all the same re:moving house. How are they not getting the message?
Hmph, rant over....
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Comments
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Hi LL30,
I am sorry to hear that your home move order has been delayed. I would like to take a look at this for you to see what is going on with that order. Please could you send me in your details using the link found in my profile?
Thanks
Paddy“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Well, I STILL have no phone line or internet! Original order placed on 25th May...customer service = diabolical.
I've bought a p&g dongle today, so I'll message you now Mr/s BT representative. My MA is in serious jeopardy
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