Help Halifax returning payments

MFewings

My daughter has just phoned me in a state of panic. Checking her account online she sees the Halifax paid her rent as normal but then its been credited back to her account with code FPI next to it. Her account is in credit and no reason for the payment not to be made.

Checked my account and can see a payment I made using the faster payment system on Tuesday has also been returned with COR code next to it. Again plenty of money in account so dont understand it at all.

Am hoping there is some error in the Halifax system and will right itself as dont know what to do next.

bossymoo

Give the telephone banking people a call. The number should be on your bank card.

It may be that the details for the receiving account were incorrect, or to a bank that doesn't accept faster payments?

They will be able to clarify and what you can do next to ensure the bills are paid.

MFewings

Will phone them, but both the standing order on my daughters account and the payment I made have been done every month for a couple of years with no problem before.

bossymoo

Hmm. If they've been fine previously and the same details are being used, I can only assume either

a) Halifax had a problem sending that day (which they usually rectify)
b) the receiving account has some kind of block.

It was definitely all cleared funds? Were they both on Tuesday?

It's a 24hr service so just give them a bell now. They won't be able to discuss your daughters account but should be able to confirm if there was a generic problem.

MFewings

Thanks, now have peace of mind. It is a fault that they have only found out about in the last half hour and is being worked on to correct.

bossymoo

Oh that's good. May be worth your daughter contacting landlord/agent just to advise them if the payment will be a little late.

Moby_Tide

There is(or was) a Faster Payments issue currently for most banks as RBS (*shock*) have had some sort of systems incident resulting ina lot of payments failing and being returned. Sounds like RBS are back online but anything sent during a certain time period could have been rejected back

opinions4u

Message on Halifax web site:

A number of standing order payments due to be processed overnight to accounts at RBS Group have been rejected due to issues at RBS Group. This will affect payments being made to accounts at Nat West, RBS, Ulster Bank, Citizens Bank, CharterOne, Isle of Man Bank, Coutts and Adam & Company. These payments have already been re-credited to Lloyds Banking Group customers’ accounts and will show on customers’ accounts as being paid and re-credited today. The payments are now being re-sent to RBS Group today. No customer action is required and payments will be re-submitted on 7th June.

pqrdef

Standing orders are supposed to work unsupervised. But real-time payments aren't - they can simply fail, and then it's down to you to try again or make alternative arrangements. So I doubt if they'll re-send the one you got back as a COR.

dr_adidas01

innovate

opinions4u wrote: »

The payments are now being re-sent to RBS Group today. No customer action is required and payments will be re-submitted on 7th June.

I am not affected but if I were I would ask what do they actually mean. Are they re-sending the payments today (June 6)? Or will payments be re-submitted on June 7 (which is tomorrow)?

Presumably they / RBS will not send any information to CRAs about defaults resulting from the "issues at RBS Group"?

Bit funny that these RBS Group issues should have been limited to LLoyds Group. Have all the other banks who tried to send money to RBS Group just not told us that there are issues at RBS Group, or are the two government-owned banks doing something special together?

Boy oh boy.