Tonight's Watchdog "Consumer Victory"

frugal_mike

pulliptears wrote: »

I was more fuming at the lack of information about the man who bought the broken helicopter from eBay.
Nowhere did they mention that he could have filed with PayPal for a full refund, they just said he wasn't protected because DSR's don't apply on eBay.....

I thought the helicopter guy said he appealed to eBay and they refused his claim?

j0nathon2

Also, acerdirect.co.uk is not Acer and has nothing to do with them, they just sell Acer products.

And while the video never referred to them as Acer, the presenter repeatedly did (so who was examining the laptop, Acer or acerdirect, as Acer are no party in this legally).

pulliptears

frugal_mike wrote: »

I thought the helicopter guy said he appealed to eBay and they refused his claim?

He did, but he should have filed a Paypal claim for 'item not as described'. He'd have been instructed to return the item (tracked) and would have received a full refund.

It's always better to go through PayPal than eBay

Moosk

I may of got the wrong end of the stick, because I was only half watching it, but I thought he also said he needed the laptop for his job - if thats correct, and he was buying it for his business, then he wouldn't be covered by DSR anyway?

MamaMoo_2

Moosk wrote: »

I may of got the wrong end of the stick, because I was only half watching it, but I thought he also said he needed the laptop for his job - if thats correct, and he was buying it for his business, then he wouldn't be covered by DSR anyway?

It depends. If he bought it as a business or through their business channels then they wouldn't, however if he bought it as a consumer and used it for business and personal use he would probably be covered.

Mylo_The_Moggy

frugal_mike wrote: »

But what can you expect when they had a rather large segment about a cereal changing recipe, which isn't a consumer rights issue.

That was totally pointless if you ask me, what a waste of 5 mins waffling on about a cereal recipe being changed. What utter trash & drivel they report on at times!
I wasted 5 minutes of my life watching that exciting report lol. :rotfl: