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Europcar damage found - process
kirei
Posts: 151 Forumite
Hi there,
I hired a car for two days with Europcar, when I gave it back they found that the wheel trim was dented and another was scuffed. I had not been aware that I had caused this but it wasn't there when I took the car so it must have happened when it was parked, I guess. They just said it will cost me, and I don't know what to do now, do I call them to ask how much, or will they call me? I have got insurance from icarhireinsurance. The claims process says you need to have all documents including bank statements, etc, to put in a claim, so do I wait until I have all that or do I need to ring icarhireinsurance right away? Their office is closed at the moment. Never had anything like this before and really scared as money is tight, and I'm stressed at the moment. I only hired the car to visit my grandmother in hospital, and she died while I was there, so my head's all over the place. Thanks x
I hired a car for two days with Europcar, when I gave it back they found that the wheel trim was dented and another was scuffed. I had not been aware that I had caused this but it wasn't there when I took the car so it must have happened when it was parked, I guess. They just said it will cost me, and I don't know what to do now, do I call them to ask how much, or will they call me? I have got insurance from icarhireinsurance. The claims process says you need to have all documents including bank statements, etc, to put in a claim, so do I wait until I have all that or do I need to ring icarhireinsurance right away? Their office is closed at the moment. Never had anything like this before and really scared as money is tight, and I'm stressed at the moment. I only hired the car to visit my grandmother in hospital, and she died while I was there, so my head's all over the place. Thanks x
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