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NPower billing disaster

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  • parcival
    parcival Posts: 949 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Email today from NPower Executive Complaints Team who now agree that our final bills don't add up and are incorrect.
    Unfortunately we owe them money but at least it is correct.
    Hope I never hear from them again - a disgrace.
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    parcival wrote: »
    Email today from NPower Executive Complaints Team who now agree that our final bills don't add up and are incorrect.
    Unfortunately we owe them money but at least it is correct.
    Hope I never hear from them again - a disgrace.

    Hey at least you got what you wanted which is good to hear, a bill that needs paying
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • parcival
    parcival Posts: 949 Forumite
    Part of the Furniture 500 Posts Name Dropper
    FINAL UPDATE - another 4 weeks of struggling to get an accurate final bill. A third £25 compensation has been offered by NPower. Unfortunately even they cannot work out a correct bill and have finally agreed to write off any amount that we owed them.

    Morale of the story is to keep fighting NPower over incorrect / disputed bills.

    They have admitted that a new billing system has left them with thousands of unresolved 'issues'
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