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NPower billing disaster
Comments
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Email today from NPower Executive Complaints Team who now agree that our final bills don't add up and are incorrect.
Unfortunately we owe them money but at least it is correct.
Hope I never hear from them again - a disgrace.0 -
Email today from NPower Executive Complaints Team who now agree that our final bills don't add up and are incorrect.
Unfortunately we owe them money but at least it is correct.
Hope I never hear from them again - a disgrace.
Hey at least you got what you wanted which is good to hear, a bill that needs payingDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0 -
FINAL UPDATE - another 4 weeks of struggling to get an accurate final bill. A third £25 compensation has been offered by NPower. Unfortunately even they cannot work out a correct bill and have finally agreed to write off any amount that we owed them.
Morale of the story is to keep fighting NPower over incorrect / disputed bills.
They have admitted that a new billing system has left them with thousands of unresolved 'issues'0
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