misco.?..what a nightmare....!!!!

blondie21

has anyone ever ordered from and had problems with MISCO?. I ordered a printer..they sent the wrong one..which was damaged. i ordered a different printer but they will not accept the return of the faulty one they keep refering me to epson for repairs....which was the make of the first printer...but IT ARRIVED DAMAGED.......COIL BROKEN ON THE SIDE SO UNABLE TO USE IT...rang and explained and ordered another type....told me to ring customer service for a refund as different department.....!!!!!!!!!
i keep ringing and emailing them since beginning of march....but they just ignore me....what are my rights ? and what should i do...? this computer is lying in my office....by the way havnt paid for either YET as i opened an account with them......FIRST AND LAST ORDER I THINK

criminal_smile

Just to add to Skint's post, call your local Trading Standards, and report the problem. If you bought online and there is a breach of the Distance Selling Regulations, they may be able to act. ALWAYS report a problem where the retailer is denying liabilty. You can do so HERE.

HLK

A few weeks ago Misco started leaving messages on my mobile to the effect that I had an oustanding account requiring urgent payment. I didn't even know who Misco were! Of course the expected me to ring back on a 0870 number, so I looked at their website and just emailed - asking them to ring me at a convenient time so they could explain.

More messages, no reply to email for approximately 2 weeks and then they eventually called when I wasn't in a meeting. Turns out they had taken over Simply from whom I bought a printer a year ago. Bought and paid by Amex .. had email as proof. Person I spoke to was apologetic and said she'd sort it out .... I said I'd check the Amex bill (if I could find it) from the previous May and said this might take some time and incur a cost if I have to ask Amex for a duplicate. She said 'fine I'll mark your account to say not to bother you for a while and I'LL SEE WHAT I CAN FIND OUT.

Remember the order was a whole year before..
next day we get an email titled 'Final Demand Before Legal Action' -->

Name: xxxxxx@xxxx.COM
Account Number: ?????????
Outstanding Amount: £117.88

Further to our previous correspondence your debt remains outstanding and overdue for the amount of £117.88. Can you please contact our credit control department today on 0870 720 8710 to prevent further action. This account will be passed to our solicitors for collection in 5 working days from the date of this email and costs and interest will be incurred.

Regards
Litigation Dept
Simply Computers

Telephone: 0870 720 8710
Fax: 0870 720 8612

---

I was livid .. many phone calls later and many failed promises to call back with details of what the problem was they eventually said that due to an error with their process the amount was never picked up from Amex.. So why am I the villain?

Just avoid them - it's probably easier in the long run. :mad:

debeast

While we're warning off people. I would avoid ebuyer too
I've been in 'the' business for a long time and i would never deal with a company that doesn't let you phone it.

Ebuyer is quick and fine when things go right but when they go wrong they go very wrong