Help

kitekat

Hi wonder if anyone can help,couple of days ago i was clearing programes off my computer and now i cannot get any internet connection.I think i may have deleted things i was not meant to.Under network controller,ethernet controller and audio device it says drivers not installed and the code beside each is 28.As i cannot get onto the internet i cannot sort this out,i am using my sons laptop for this.I have tried system restore and it wont work ,how do i sort this.Thanks

rmg1

If you right-click on each one (it should have a yellow triangle next to it), you should get an option for drivers.
Choose update/upgrade driver (I can't remmeber the exact wording) and then choose Custom Location (I think).
Point the browse box at the C: drive (i.e. C:\) and let it go.

It should get you sorted out.

kitekat

rmg1 wrote: »

If you right-click on each one (it should have a yellow triangle next to it), you should get an option for drivers.
Choose update/upgrade driver (I can't remmeber the exact wording) and then choose Custom Location (I think).
Point the browse box at the C: drive (i.e. C:\) and let it go.

It should get you sorted out.

Hi when i right click each one and then click on update driver it takes me to the hardware update wizard which keeps saying the hardware was not installed because the wizard cannot find the necessary software.

waddler_8

kitekat wrote: »

I have tried system restore and it wont work ,how do i sort this.Thanks

In what way won't it work? What antivirus do you have installed?

For example Norton requires you to turn it off first.
https://support.norton.com/sp/en/us/home/current/solutions/v51118464_EndUserProfile_en_us

flashg67

Using your other PC, go to the PC maker's website and download the drivers you need. Transfer them to a USB stick or CD, and re-install them on your own PC? Or, buy a cheap USB internet dongle for your own PC (less than £5 on ebay etc) which will give you internet access on your own PC to allow you to update the drivers yourself?

kitekat

waddler_8 wrote: »

In what way won't it work? What antivirus do you have installed?

For example Norton requires you to turn it off first.
https://support.norton.com/sp/en/us/home/current/solutions/v51118464_EndUserProfile_en_us

After i choose the restore date it seems to go through the motions but then says cannot restore to this date.I have tried a number of different dates and it still says the same thing.

waddler_8

You could try restoring in safe mode, but be aware you can't then undo any restoration done in safe mode if it fails to solve your problem.

http://support.microsoft.com/kb/304449

kitekat

waddler_8 wrote: »

You could try restoring in safe mode, but be aware you can't then undo any restoration done in safe mode if it fails to solve your problem.

http://support.microsoft.com/kb/304449

Are the chances of this working high or not or would i be best to go the usb dongle route as suggested above

waddler_8

It won't cost you anything to try and might also undo any other problem that you've yet to encounter.

If it restores things back to the way they were prior to you "cleaning up", you've a base to work from then and we can help you tidy things up without hopefully breaking anything else.

NiftyDigits

Why isn't this sorted yet? Have you downloaded the Drivers?

Make and full model number of your machine?

kitekat

waddler_8 wrote: »

It won't cost you anything to try and might also undo any other problem that you've yet to encounter.

If it restores things back to the way they were prior to you "cleaning up", you've a base to work from then and we can help you tidy things up without hopefully breaking anything else.

Ok i have gone as far as downloading files,is it normal to take a while for the files to download it is only a quarter of the way through.