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robsmith2013

Morning All

I was featured on Watchdogs "Rogue Traders" last Thursday, Victim not a Rogue !!

It was regarding my TV which has been in for repair since Sep 2012.

At the end of the report, the guy I know as "Gary" said he would return my TV to me, the show was filmed 6 weeks ago, and I have heard nothing.

Should I start a Small Claims claim against the company ??

Help will be much appreciated, novice at consumer rights

Thanks

battleborn

robsmith2013 wrote: »

Morning All

I was featured on Watchdogs "Rogue Traders" last Thursday, Victim not a Rogue !!

It was regarding my TV which has been in for repair since Sep 2012.

At the end of the report, the guy I know as "Gary" said he would return my TV to me, the show was filmed 6 weeks ago, and I have heard nothing.

Should I start a Small Claims claim against the company ??

Help will be much appreciated, novice at consumer rights

Thanks

Can you tell us the name of his company please.

unholyangel

Have you sent him a letter before action yet?

paddyrg

Get back in touch with Watchdog for a follow-up?

Takeaway_Addict

paddyrg wrote: »

Get back in touch with Watchdog for a follow-up?

Agree with this!

Valli

before you start using the Small Claims process you need to send a Letter Before Action, as has been suggested.


Head the letter 'Letter before action'.

Outline what you want (the return of the TV, as promised?) and give him a timescale within which to return it.

If he ignores or does not return the TV then you begin your small claim action.

A 'letter before action' is a final warning - the 'action' is pursuing through the courts; so you only send one letter!

A typical timescale is 14 days from the date of your letter. If you send it by recorded delivery retain the receipt;) - it's prudent to send such letters recorded!

Keep a copy of the letter and record any other information; details of phone calls etc. as you may need this if it does go to court.

If/when you go to court you will add the cost of bringing the action plus any other costs (such as sending letters by recorded delivery;) so keep detailed accounts!

bod1467

It was TV Hospital or one of the associated companies. (I saw the feature - it was the only part of the show I did see).

http://www.birminghammail.co.uk/news/local-news/new-investigation-launched-consumer-watchdogs-4040234