Chargeback?

Dumbledore55

Can anyone help explain how you do a chargeback if the item you receive from E-bay is not as advertised?

I have approached the seller for a refund but they refuse. I paid via PAYPAL using my credit card.

thanks

nalibz

Try going to the paypal resolution centre and you should be able to file a claim there.

I guess that you never received the item? you may have received "another" item but not the one you bought.

nalibz

Dumbledore55

Exactly - the item was sent but it did not match the description in any way. I've reported the seller to E-bay and to Trading Standards, they have now made their feedback private but apart from that are still selling counterfeit goods!!

Tojo_Ralph

Try this thread...... Same question with the whole answer......

http://forums.moneysavingexpert.com/showthread.html?t=45288

Dumbledore55

Hi, took the advice above and lodged a dispute - full refund given by seller and I've still got the item as Trading Standards asked me to retain it as evidence in case they pursue the case.

£19.49 back in my pocket and my complaint being taken seriously (apart from by Ebay who are doing nothing about removing her from the site)

Dumbledore55

I bet Trading Standards don't pursue my complaint in the end - they said they are inundated with complaints about people selling fake designer goods on E-bay.

Its about time E-bay took steps to protect the honest buyers and sellers.

vultura

Dumbledore55 wrote:

Its about time E-bay took steps to protect the honest buyers and sellers.

Well said, but as long as they get their fees I don't think they worry too much.

With the profits they make, they could employ a team of people to check for suspect listings (copied software/dvd/cds, fakes, etc) and remove them. Instead they rely on the honest buyers/sellers to report such items and then take days to respond with an automated email, let alone do anything.

stavros_2

vultura wrote:

Well said, but as long as they get their fees I don't think they worry too much.

With the profits they make, they could employ a team of people to check for suspect listings (copied software/dvd/cds, fakes, etc) and remove them. Instead they rely on the honest buyers/sellers to report such items and then take days to respond with an automated email, let alone do anything.

The last few weeks I've taken it upon myself to clean up a sole category of ebay once a day. Since I began, ebay have pulled all the auctions I've reported within 24 hours (in fact i reported some late last night and they are all gone this morning). It probably takes me about 5/10 minutes to check and report the new listings in this category each day and I feel alot better knowing that I've done my part

Cat72

What is she selling ?
Im getting SO fed up with scammer sellers and ebay doing nothing, especailly after all the hassle myself and other buyers have had with one rip off seller and ebay have done nothing.

vultura

stavros wrote:

The last few weeks I've taken it upon myself to clean up a sole category of ebay once a day. Since I began, ebay have pulled all the auctions I've reported within 24 hours (in fact i reported some late last night and they are all gone this morning). It probably takes me about 5/10 minutes to check and report the new listings in this category each day and I feel alot better knowing that I've done my part

Think you must get lucky if they pull them all stavros.

I reported some obvious ones last week and they were still there after a couple of days, not that it would dissuade me from reporting in the future.

beachbeth

stavros wrote:

The last few weeks I've taken it upon myself to clean up a sole category of ebay once a day. Since I began, ebay have pulled all the auctions I've reported within 24 hours (in fact i reported some late last night and they are all gone this morning). It probably takes me about 5/10 minutes to check and report the new listings in this category each day and I feel alot better knowing that I've done my part

It wouldn't be mobile phones would it? There are tons of scams there! Have you also noticed that in a lot of the item titles for these phones the seller will put for example, "Samsung E700, NOT NOKIA, SONY", etc. In this way when someone puts in a search their phone will appear in other categories and not just Samsung. Apparently, this is not allowed and can be reported to Ebay too!