Can we cancel

paul2468

Went to vist my mother yesterday and she told me that she and a friend had booked a holiday tru the local paper to Ibiza..San Antonio the sol post hotel...1 week all inclusive..going on 11th June...mother is 76 and her friend is 73...when i got home i checked on trip advisor..and this looks more like a holiday for the young ones...a fact stated on a few reviews...could she cancel the holiday as i am sure she she was not told what the place was like....i have not said anything to her yet....The holiday was booked 4 days ago

photome

Not likely that anyone on here will be able to answer your question.

The company that they booked with will though, would be worth reading the t and c

the fact they werent told anything about the holiday depends wether they asked or not

Sagz_2

If they can't cancel they may be able to swap hotels or resorts, its worth asking. Or ask how much to change names with a view to selling the holiday to someone else.

Good luck op x

jpsartre

I don't understand why people ask these sorts of questions in here instead of a) looking at the terms and conditions of the booking, or b) calling the company they booked with. Nobody in here will be able to answer the question.

peachyprice

Or they could just be a pair of game old birds who know exactly what it is they've booked

Bob_the_Saver

peachyprice wrote: »

Or they could just be a pair of game old birds who know exactly what it is they've booked

Inspired by our beloved Prime Minister's visit no doubt.

essjaytee

jpsartre wrote: »

I don't understand why people ask these sorts of questions in here instead of a) looking at the terms and conditions of the booking, or b) calling the company they booked with. Nobody in here will be able to answer the question.

and c) looks at reviews after booking instead of before...

Bob_the_Saver

essjaytee wrote: »

and c) looks at reviews after booking instead of before...

Or ask what the weather will be like in several months time.
The professionals don't know either.

wookeyhole1

distance selling regulations may apply? possibly a 7 day cooling off period? im not sure though you would have to check

bagand96

wookeyhole1 wrote: »

distance selling regulations may apply? possibly a 7 day cooling off period? im not sure though you would have to check

They don't apply to travel bookings.

To the OP you need to phone the agent and appeal to their good side. Very much doubt you'll be able to cancel if flights have been booked, but they may change the hotel and resort.

ellay864

Of course she can cancel but I suspect the question you really want answwered is whether she can cancel without losing her money.
In reply I can only echo what others have said and that you advise your mum to do some checking before booking again