Online and Personal shopping

Devonian_Rodders

Over the past 2 months have encountered several cases where customers can lose out.
Firstly: Online Shopping.
Saw web ad for car cleaner One litre bottles, when they arrived they were 50ml, so had to send them back along with halogen oven which was broken. Still awaiting credit 7 weeks on for latter.
Ordered several items from catalogue store online and paid for same. Several days later was advised no stock and a refund would follow in 5 days. One day later, checked the website and found identical catalogue numbers and products offered for sale at a HIGHER PRICE. Complained to the Company who maintained the items could not be supplied, and they were subsequently removed from website.
I am aware that unlike personal shopping, the contract for mail order is not formed until the goods are despatched. However, it is somewhat inconvenient.

SUPERMARKETS.

Checking receipts is a must as quite often errors occur.
Presented a money off coupon at checkout, which was not scanned, so consequently paid full price. Buying 60 plus items, it is not always easy to check at time of purchase.
Collecting compost from a DIY store the bags were marked " 2 for £10 " but appeared at £5.34 each with no reduction. Again, due to purchasing many items, the error was not noticed until I got home.

Have to question whether there is a deliberate attempt by stores to overcharge, and hope customers don't complain, as the sums involved are minimal, but profit to them.

monty-doggy

I don't think it's deliberate, I've been a retail store manager for 15 years. The workload given to us is horrendous. When you have 300 or so offers coming on and off at any one time, and minimal stating budgets, its easy to miss a changeover. I would always honour it and try to keep on top of it as best possible but mistakes do happen.

In addition, sometimes offers don't get uploaded by head office onto the system and so when it's scanned through the till it doesn't come up. You can't expect the cashier to know every price and every offer so its only when customers let us know that we can rectify it, when a customer does tell us, we let head office know and get it amended right away.