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J4ff4cake

Don't know if I'm in the right place.
However, I have a Thomas Cook cash passport card.
They have contacted me today to tell me they overloaded my card in February by 107 euros and that they want this paid in full within 10 days or they will pass it to their litigation dept. previously, last October I had to pay them around £23 as the card was in debit?? As I was in a hurry I swallowed he cost and forgot about it. Where do I stand with this litigation threat etc. if I'm not in the right place can someone redirect me.
Thanks

Comments

  • bigadaj
    bigadaj Posts: 11,531 Forumite
    Ninth Anniversary 10,000 Posts Name Dropper
    J4ff4cake wrote: »
    Don't know if I'm in the right place.
    However, I have a Thomas Cook cash passport card.
    They have contacted me today to tell me they overloaded my card in February by 107 euros and that they want this paid in full within 10 days or they will pass it to their litigation dept. previously, last October I had to pay them around £23 as the card was in debit?? As I was in a hurry I swallowed he cost and forgot about it. Where do I stand with this litigation threat etc. if I'm not in the right place can someone redirect me.
    Thanks

    Firstly are they correct? If not then obviously get the, to sort it out.

    If you did spend their money then they are entitled to it back. However their approach seems unnecessarily aggressive, speak to them and arrange for it to be paid back in a reasonable time, a month would seem about right for me as you can plan within your next salary cycle.
  • When I loaded up the card I went to pay with debit card, didn't have other ID so went across road drew out 300 cash. Returned to T Cook got 220 bulgarian Lev (£100 or so)and loaded up card as intention was to take £400 with me in total. Couple of days later took out £120 at BoS in English 20s. They are saying it was a technical glitch.
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    J4ff4cake wrote: »
    When I loaded up the card I went to pay with debit card, didn't have other ID so went across road drew out 300 cash. Returned to T Cook got 220 bulgarian Lev (£100 or so)and loaded up card as intention was to take £400 with me in total. Couple of days later took out £120 at BoS in English 20s. They are saying it was a technical glitch.
    So do you owe the money or not?
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