Dorothy Perkins -Deliver to Store Charge

harriesj

A lot of high street websites now offer the option of collecting your order from a store. This is free so you save the delivery charge. DP have recently introduced this. I was delighted as they dont often have free delivery. Then noted they are charging £2 to deliver to store! What a rip off - they are delivering anyway!!

Pink-Angel

I agree it's a rip-off. Other stores seem to be introducing this kind of thing too. I don't have a Next Directory account and wanted to order an item into my local Next store when they didn't have my size. This used to be free to do but when I enquired about an item recently they wanted to charge me a delivery charge, so I didn't bother.

I guess they are looking for more ways to get money out of people!!

Timpu

Wallis do the same but it's free delivery to one one their shops if your order is equal to or greater than £75. So I ordered the two dresses I wanted and picked a pair of trousers I thought I might like to get me to >£75 (all items were marked down :j). In any event I only kept one dress and returned the other two items directly to the shop. No £2 delivery charge incurred.

Utterly daft.

missile

Timpu wrote: »

... I only kept one dress and returned the other two items directly to the shop. No £2 delivery charge incurred..

Well played :T

vikingaero

The charge is probably to cover the admin and personnel costs of taking the order, getting someone to pick the product and allocate it to the delivery to the store and then having someone at the other end sort the product.

Yes the transport is going to the store anyway, but there is extra work involved, there may not be capacity on the transport and other stock may need to be reallocated to a later delivery.

Also a lot of companies use liveried transport companies where their logo are on the trucks but the operator of the trucks is a third party company.

Helix

Some stores use couriers the same as if they delivered to your home. I ordered an iPad Mini to Tesco and it was delivered by Yodel to the store.

Bowling_4_Gold

Burton.co.uk and Burton retail stores (Burton and DP being part of the Arcadia group) are run as separate entities, which is why prices are often different between the website and stores.

I imagine some sort of charge is therefore imposed on Burton.co.uk when products bought online are sent to a store for the customer to collect, whether they be on the same delivery trucks or not- which could be why a £2 charge is handed down to the customer.

This is probably the case with DP too.

KxMx

Some stores offer store delivery for free, others charge.

Guess who gets my business!