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problems with changing car insurers

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I changed car insurers recently and I have repeated asked for confirmation from old insurers about proof that I have not claimed in the last 5 years without success and many broken promises that letter in post but never arrives. New company threatening to stop my insurance. Is there any other way of proving my no claims position? feeling angryand exasperated!!!!!:mad:
Please help

Comments

  • Ms_Chocaholic
    Ms_Chocaholic Posts: 12,711 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Did you not receive a renewal notification detailing your NCB?
    Who are your previous insurer?
    Do they have live chat on their website where you can ask for help?
    Thrifty Till 50 Then Spend Till the End
    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
  • londonTiger
    londonTiger Posts: 4,903 Forumite
    isnt there some sort of fsa ruling on this? there ought to be. ploody !!!! take
  • keith1950
    keith1950 Posts: 2,597 Forumite
    1,000 Posts Combo Breaker
    We need more details if this was at renewal or not.

    The usual scenario is that a customer changes insurer mid-term ( so there is no renewal letter ) and then simply cancels their direct debit on their old insurance. The old insurer then refuses to issue proof of no claims until any outstanding monies are paid.
  • Quentin
    Quentin Posts: 40,405 Forumite
    Assuming there is no reason why your old insurer is not co-operating, then tell your new insurer the situation, and give them your previous insurance details and ask if they can get the info they need direct.
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