We are currently experiencing very high call volumes ....

KxMx

I'd much rather know where I was in the queue instead of hearing the message OP posted over and over and over...

ihateyes

Peter999 wrote: »

your call is important to us, please hold.

Every phone call to any company that I've made for as long as I remember always has the :

We are currently experiencing very high call volumes please hold

It is so annoying - I'm currently on hold with Tesco mobile waiting to cancel :

We are doing everything we can to answer your call as quickly as possible

Er, no I don't think you are. If you were doing everything you could you would have more people on helpline to answer the calls.


I finally got through to cancel, went through the usual palaver of them trying to persuade me to keep the phone etc. I told them I was giving it to my wife and she didn't get any reception where she worked to which he replied "Has she thought about changing jobs". Made me laugh, brightened up the call.

You need to be smart when ringing call centers.

Ringing in the evening there are less people working, meaning queues are more likely.

During the day before 2pm is best to call in and the highest number of agents will work between 8am-2pm. once you hit 2pm the first lot of part timers will be finishing... getting to 4 pm the first batch of full time agents will be going home.... granted a few evening staff might start work now, but not as much as whats going home.

katejo

ihateyes wrote: »

You need to be smart when ringing call centers.

Ringing in the evening there are less people working, meaning queues are more likely.

During the day before 2pm is best to call in and the highest number of agents will work between 8am-2pm. once you hit 2pm the first lot of part timers will be finishing... getting to 4 pm the first batch of full time agents will be going home.... granted a few evening staff might start work now, but not as much as whats going home.

Probably true but your employer will not be too happy ... !