EON standing charge increase for a change we did not request
edited 30 November -1 at 1:00AM in Energy
7 replies 2K views
Help! When we moved into our house 6 years ago we were charged for our house and our garage (30 yards away with a different address) as one bill and one standing charge. After a year or so Eon said they would prefer it if we had a separate bill for our garage, but they assured us we would never get a standing charge for the garage. We use about £1 a year of electricity in the garage (a light bulb). However when we got the last bill they have decided to charge a standing charge of £25 per quarter for the garage, that's £100 a year for £1 usage!!! We have complained but they said it's in the majority of people's interest that they do this. Has anyone else come across this. Does anyone else have a supplier that will allow a single bill for home and garage. We have asked to be disconnected, but as we are in Scotland they cannot just remove the fuse like elsewhere, they have to remove the whole meter box. It seems totally unfair that we can get an additional £100 charge per year for something we did not request and that we were assured would never happen. Has anyone experience of complaining to the ombudsman?
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