Switching - why is my tariff not available to select? 30 May 2013 at 7:10PM edited 30 November -1 at 1:00AM in Energy 8 replies 754 views

coffee99

Hi,

I'm wondering if anyone else has been in this situation and what you did about it...

I'm trying to do a comparison of all electricity only tariffs as I know that I am currently paying too much and want to find the best deal for my usage. However, none of the switching sites I have been to (uswitch, energy helpline, energylinx, MSE cheap energy club, Compare the Market) have my current tariff available to select in the drop down menu.

I have my bill in front of me (all of them in fact) and my tariff has never changed. I am with Southern Electric on a a tariff called "Economy 7 No Standing Charge."

Why doesn't it show up? Are Southern electric allowed to pull it from switching sites because they know it is an expensive tariff or is it something to do with being economy 7?

It's very frustrating as without the correct unit rates, you are doing an accurate comparison. Is there anything I can do?

thanks

spiro

Just put in any E7 tariff as you current tariff and just use the actual cost column not the difference.

macman

Only currently available tarifs are shown.
But E7 isn't a tariff as such, it's an option within a Standard tariff.
Any electricity tariff once selected should then give you an E7 or single rate sub-option.

Wywth

coffee99 wrote: »

Hi,

I'm wondering if anyone else has been in this situation and what you did about it...

I'm trying to do a comparison of all electricity only tariffs as I know that I am currently paying too much and want to find the best deal for my usage. However, none of the switching sites I have been to (uswitch, energy helpline, energylinx, MSE cheap energy club, Compare the Market) have my current tariff available to select in the drop down menu.

I have my bill in front of me (all of them in fact) and my tariff has never changed. I am with Southern Electric on a a tariff called "Economy 7 No Standing Charge."

Why doesn't it show up? Are Southern electric allowed to pull it from switching sites because they know it is an expensive tariff or is it something to do with being economy 7?

It's very frustrating as without the correct unit rates, you are doing an accurate comparison. Is there anything I can do?

thanks

Give your supplier a call and ask them the exact name of the tariff you are currently on.

SSE, in line with Ofgem guidelines and the majority of other suppliers, are withdrawing the majority of NSC tariffs.

A few NSC tariffs do remain, and these should still be shown on any accredited comparison site. Ignore the fact it is an E7 tariff at this stage, as that is a question asked later on all the comparison sites I am familiar with.

Wywth

macman wrote: »

Only currently available tarifs are shown.
...

To clarify, any generally available tariff that is still available to existing customers should be displayed when choosing your existing tariff, even if it is no longer available to new applicants.

Geoffjh

Hi ! I have a similar problem.
My supplier is Scottish Power.
The tariff as shown on the bill is;
Online Standard - Monthly Direct Debit package
but I can't find this on the list.
Any help would be appreciated.
Geoof

macman

But it must show Standard tariff?!

Wywth

Geoffjh wrote: »

Hi ! I have a similar problem.
My supplier is Scottish Power.
The tariff as shown on the bill is;
Online Standard - Monthly Direct Debit package
but I can't find this on the list.
Any help would be appreciated.
Geoof

Energyhelpline has 'Online' or 'Online (no standing charge)' options.



Choose whichever is appropriate and then double check it is using the correct unit rates you are paying

Geoffjh

Hi ! I've cracked it !
I'm on STANDARD SC ONLINE
It was the SC and NSC that had me going.
Thanks for the replies, Geoff