Letting agents or landlord's responsibility

worriedinspain

A friend of mine has just moved back to the UK and is renting a small house while she works out if she can afford to buy anything in the area.
She had been told by the agents that the house was being painted inside and new carpets were being put down.
She signed the tenancy agreement a week ago and was told the inventory was done but not available yet. When she went round to the property she found the carpets had not been renewed and there was a bad smell. A small section of carpet was missing.
She has no up to date gas certificate, although there is a gas boiler in the kitchen as well as an old gas cooker.
She has not been able to get hold of the landlord, he has not answered her calls and despite her leaving messages has not got back to her.
Her furniture has not yet arrived so she hasn't moved in yet.
Should the agent be sorting this out for her?

tim123456789

Well yes (who else is going to do it)

she's learnt an important lesson very early on here.

get all "promises" that the LA make to you, in writing (in blood and witnessed by 27 people)

Rosemary7391

The landlord is responsible - the letting agent just acts on his behalf. Write to both of them? Letters tend to get more attention, and she can also show that she contacted him if it needs to be taken further. She should definitely make sure she gets the gas safety certificate!

Angelicdevil

Get your friend to take photographs of the condition of the carpet and any other damage/marks. Email the photographs to herself and email a copy to the LA detailing the issues. Also, WRITE to the LA detailing the condition of the property.

When your friend gets a copy of the inventory go through it and note down any discrepancies and send back to the LA to get acknowledgment.