Home broadband - massive termination fee

charles44944

wealdroam wrote: »

Charles, you seem to be lumping together the Early termination Charge and the purchase of the box.

Yes, I am lumping these together, and we did receive a set top box for free. It does seem perfectly fair to me that we should reimburse them for the cost of the box.

But the purchase of the box is a charge that we have to pay when we terminate the contract and only if we terminate before the minimum term: if that doesn't count as an early termination charge, then what does? So personally I think it's right to lump them together, but maybe I'm wrong about that.

pinkshoes wrote: »

Why did your GF sign up to an 18 month contract if you were thinking of moving in together??

Well, yes, this is a good question. Basically we were going through a rough patch and she can be a bit impulsive sometimes.

I can't be too annoyed, though, because I think that I could have been a lot smarter about this too.

ihateyes wrote: »

Look at the cancellation policy in terms of moving out.
Some companies have different cancellations policies.
one for just a straight forward cancellation, and the other for homemoves.

Thanks, I'll take a look at this.

charles44944

Valli wrote: »

What would be the cost of terminating YOUR contract?

Yeah, that's probably the best option, really. I'd need to check on the cost. That would make me a bit sad, though, because the internet is *way* faster with my provider (Virgin). I'm willing to pay for that convenience, but I was hoping it wouldn't be so much!

bod1467

Would it be possible to home-move her TT contract and take the fibre boost? (Assuming FTTC is available at your property).

ValHaller

charles44944 wrote: »

But the purchase of the box is a charge that we have to pay when we terminate the contract and only if we terminate before the minimum term: if that doesn't count as an early termination charge, then what does? So personally I think it's right to lump them together, but maybe I'm wrong about that.

I tend to agree. It does not look right to lumber you with the full £200 at month 17 and let you off at month 18, so it looks right to split the £200 over the term of the contract