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ppi

Over 12 months ago i tried to claim ppi on a tsb c/c they said no due to a death in the family i never got time to take it further is it too late or can i send ketter and ask again

Comments

  • dunstonh
    dunstonh Posts: 121,292 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    How long over 12 months is it and how close was the family member. The FOS are the ones that decide whether the 6 month timebar can be overruled or not. They are quite strict on enforcement of this but if you can explain why you didn't follow up on the complaint for the whole of the period you have left it (not just the first 6 months) and the reason is strong enough then they would allow it. Death of direct family member is typically a good enough reason for a narrow miss. The longer time goes on though, the less likely it would be.

    There are no hard and fast rules on this. Each case is considered on its merits and ability to explain away the whole period.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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