Wrong car details on certificate

sammie28

I took out car insurance today with Kwik Fit. Got a good quote price, so went ahead and paid the deposit. Got my documents through via email and printed out the certificate and it is incorrect!
It has the right Reg number, which I put in and it found the correct car. But the vehicle details on certificate are incorrect. It is a Discovery, but certificate says Defender! I am now worried that they will charge me more, as I have done another quote (re checking vehicle details several times throughout the quote)and it came up with a price of over £200 more!
Can't ring them till the morning, so I just wanted to get some opinions on what can be done. I'm hoping they will just correct the details, but have a nasty feeling they will tell me I have to pay more. Can they do that?
When you put in the reg number on their website, it does bring up the correct car, so I'm baffled as to how it has a different vehicle description on the certificate.

Any advice, on what to do or say to them when I ring would be appreciated.
Thanks

olly300

You need to ring them and get them to change the car on the certificate asap.

I would take a screen shot of the page showing the correct car details in case they dispute their IT system is screwed up.

MrsPBikerChick

^^ what olly300 says.

If the quote you accepted was based on the correct vehicle details then they can't very well decide to charge you more because they're IT system screwed up. If they do I'd tell them where to stick it and head straight back to the comparison sites. It's a unusual error though as most non-Land Rover specialist insurance companies class a Disco as a car but a Defender as a van (apart from the Country model because apparently side windows are special safety devices allowing you to do 70 on a motorway).

longtimelurkersam

of course you mean dual carriageways as all cars and “vans” under 3.5t can do 70mph on the motorway. It is lower classified roads where these vans are subject to a 10mph lower limit, but the inclusion of side windows alone is not sufficient to allow you to go faster, it all depends on what the vehicle is registered as.

The logic seems to be that a car generally wouldn’t carry more than 5 passengers and some luggage but you can load a van with up a lot more weight and therefore it is more dangerous, takes longer to stop etc etc.