unable to uninstall AVG

marrioa

I have AVG free antivirus, but would like to change to either Windows or Avast. I have tried to download each in turn, but the residentshield tells me they contain viruses.

I have tried to uninstall AVG and although it appears to have gone from the control panel, it is still popping up with messages that are a bit scary.

Any help or advice would be much appreciated.

closed

http://www.avg.com/gb-en/utilities

what messages?

macman

As above, run the AVG Removal Tool.
2 AV's will fight one another, so if you try to install one without fully first removing another, the first will think that the new one is a virus.

marrioa

Thank you both

I have clicked on the first two removal tools and the message told me that they contain a virus and have been deleted.

What am I doing wrong?

closed

are you sure these messages are coming from avg, and not an infection?

http://www.filehippo.com/download_malwarebytes_anti_malware/

marrioa

Thank you closed

I'm not sure what to do with the web link you sent. It has the AVG advert top left. Do I click download?

closed

click download latest version 9.81MB on top right, and scan, if it will let you

and post a hijackthis log, (see speedup sticky thread)

marrioa

Thank you

I'll let you know what happens

marrioa

I'm afraid it may be an infection, as every time I try to download alternative security, it says it contains a virus and has been deleted. It did the same for the malware link you sent.

Sorry for being a pest.

closed

http://www.filehippo.com/download_hijackthis/

http://www.kaspersky.co.uk/virusscanner

have you got another machine available, and a blank cd/dvd?

GunJack

sounds like a possible rootkit.... can you do any of the above in safe mode ??